Pipe17

LATAM ERP Solution Consultant, Implementation

Pipe17

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Job Level

Mid-LevelSenior

Tech Stack

CloudERP

About the role

  • "Own the customer" as the single point of contact, defining a success plan with deliverables, and ensuring clear communication across all activities of the customers’ post-sale journey
  • Be the main technical point of contact guiding the customer to leverage Pipe17 based on best practices and technical knowledge
  • Be consultative and build in-depth customer relationships and a complete understanding of their business goals and objectives
  • Lead multiple projects during the implementation phase and be viewed as an expert in solution design, development and troubleshooting. You may do planning, estimation, requirements gathering/analysis for larger customers
  • Translate business requirements into product use cases or technical requirements
  • Configure Pipe17 products based on customer requirements. Serve as a point of internal escalation on technical issues within the Support org
  • Perform troubleshooting and development assistance to Pipe17 customers and resolve problems when possible, engaging engineering as needed
  • Coach and educate customers to improve adoption of Pipe17
  • Collaborate with internal stakeholders (Engineering, Product, Sales) to complete customer goals, be the “Voice of the Customer” to provide visibility and/or escalations, and maintain strong referenceability across your book of customers
  • Create and improve documentation to help customers and partners help themselves
  • Document onboarding steps for future reference and to transition to other teams as needed

Requirements

  • Minimum of 4 years experience in the software/tech industry
  • Onboarding background - Customer onboardings with Netsuite, Acumatica or other ERP
  • Understand integrations (using REST APIs) with cloud systems
  • Experience with configuring SAAS products
  • Ecommerce experience highly desired
  • Mid-market focus on customers
  • Analytical, problem-solving, and troubleshooting skills
  • Solid project management and customer management skills
  • Experience with Order to cash flow: Products, Sales Orders/Cash Sales, Inventory, Purchase Orders/Transfer Orders, Returns/RMAs, etc.
  • Exposure to integrations with NetSuite (via Celigo, Boomi, FarApp or anything else)
Benefits
  • Competitive salary
  • Great healthcare + dental + vision coverage
  • Retirement plan
  • Pick your own equipment. We'll set you up with whatever Apple laptop + monitor combo you want plus any software you need.
  • Unlimited vacation policy. Plus we require you to take at least 2 weeks off each year. We see most employees take 4 weeks off per year. This isn't a vague policy where unlimited vacation means no vacation

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
REST APIsSAAS configurationEcommerceOrder to cash flowNetsuiteAcumaticaCeligoBoomiFarApptroubleshooting
Soft skills
customer managementproject managementanalytical skillsproblem-solvingcommunicationconsultative skillsrelationship buildingcoachingdocumentationcollaboration