Pipe17

Ecommerce

• Assist Solution Architects during customer onboarding projects by preparing documentation, test cases, and system configurations.
• Support customers by answering basic operational or technical questions under supervision.
• Document workflows, settings, and troubleshooting steps in tools like Asana, Zendesk, and HubSpot.
• Learn how to configure and test integrations between e-commerce platforms (Shopify, Amazon, TikTok), ERPs (NetSuite, Acumatica), 3PLs, and marketplaces.
• Perform data validation checks (orders, inventory, shipments) to ensure integrations work correctly.
• Help monitor sync errors, escalations, and customer-reported issues.
• Work with SAs to track project tasks and deadlines.
• Escalate technical issues to Solution Architects or Support Engineers with clear documentation.
• Contribute to knowledge base articles and internal process documentation.

E-Commerce Operations Analyst

• Drive the technical sales cycle, co-owning deal strategy with the AE 50/50.
• Experience selling to enterprise customers and ability to sell to the business and technology leadership team.
• Ability to lead discovery sessions to vet out customers’ problems and associated business value with solving those use cases.
• Knowledge of the commerce ecosystem: Omni-channel commerce and the technology ecosystem that supports it.
• Strong communication skills including understanding highly complex technology and translate technology discussion into business outcomes for the stakeholders

E-Commerce Operations Analyst

Ecommerce Systems Sales Engineer