Pipe17

Ecommerce

• Assist Solution Architects during customer onboarding projects by preparing documentation, test cases, and system configurations.
• Support customers by answering basic operational or technical questions under supervision.
• Document workflows, settings, and troubleshooting steps in tools like Asana, Zendesk, and HubSpot.
• Learn how to configure and test integrations between e-commerce platforms (Shopify, Amazon, TikTok), ERPs (NetSuite, Acumatica), 3PLs, and marketplaces.
• Perform data validation checks (orders, inventory, shipments) to ensure integrations work correctly.
• Help monitor sync errors, escalations, and customer-reported issues.
• Work with SAs to track project tasks and deadlines.
• Escalate technical issues to Solution Architects or Support Engineers with clear documentation.
• Contribute to knowledge base articles and internal process documentation.

Pipe17

E-Commerce Operations Analyst

E-Commerce Operations Analyst