Piovan UK

Account Manager

• Responsible for planning and conducting campaigns, coordinating optimum bundling of aftermarket offerings, and engaging in proactive sales visits and calls that lead to initial and renewed sales of these products.
• Serve as a primary point of contact for our customers on the sale and management of these products, achieving quotas and goals.
• Identify potential customers and new opportunities for aftermarket services.
• Make proactive outbound calls and emails to support sales campaigns and generate qualified leads.
• Assist in educating customers on the value of service contracts, preventive maintenance, and other Customer Care offerings.
• Build and maintain positive relationships with customer personnel involved in equipment operation and maintenance.
• Maintain accurate records of interactions, opportunities, and activities in CRM systems.
• Help coordinate bundling, upsell opportunities, and follow-up actions as directed.
• Participate in forecasting activities by tracking trends and reporting feedback from the field.
• Assist with the execution of sales and marketing campaigns for aftermarket products.
• Support trade shows, conferences, and customer events—including preparing materials and answering basic inquiries.
• Collaborate with internal departments to help structure and implement customer care offerings.
• Analyze customer feedback and sales data to identify potential opportunities.
• Understand customer pain points and communicate them internally to help refine value-added solutions.
• Learn and apply consultative selling techniques to address business challenges for customers.

Field Account Representative