Piovan UK

Sales

• Responsible for sales within an assigned geographical territory
• Support for Heat Transfer Sales and technical expertise as needed in the field
• Report to the National Sales Manager and located in the field
• Field travel with the sales representative
• Be seen as the technical resource for all Heat Transfer applications
• Tactically plan interfacing with the sales representative, applications engineer, and regional managers
• Reinforce long-term customer relationship
• Expand the portfolio of equipment that customers could purchase from Conair
• Look for non-Conair customer opportunities
• Maintain and utilize the CRM software to develop a Conair knowledge base of each customer

Heat Transfer Sales Manager

Field Engineer

• Provide technical support to customers, both onsite (primary) and on the telephone/computer (secondary)
• Install, demonstrate, qualify, troubleshoot, repair, and alter Conair equipment
• Apply troubleshooting techniques to identify and resolve problems during repairs, startups, and assessments
• Arrange, schedule, and perform travel to and from jobsite; this may include international locations
• Document all actions and expenses, including service reports, expense reports, and product alterations
• Provide technical telephone support for customers, Sales, and other technicians
• Research and secure answers to problems
• Be able to provide backup specialist support on at least one product line
• Conduct plant-floor training classes for customers on equipment operation and maintenance
• Provide after-hours technical support as part of an on-call rotation

Heat Transfer Sales Manager

Field Service Technician