Field Support Engineer

Pioneer Square Brands

Field Support Engineer supporting mobile POS solutions for B2B clients at Pioneer Square Brands. Engaging with customers through pre-sales, pilot programs, and post-sales support.

Posted 5/17/2026full-timeHigh Point • North Carolina • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Act as the technical expert during the sales cycle—answering questions, joining client meetings, and building confidence in our solutions.
Build strong relationships with customers by actively engaging to understand their needs, challenges, and goals, and provide tailored solutions that deliver value and drive long-term partnerships.
Deliver engaging product demonstrations that highlight the power and capabilities of our mobile POS hardware.
Partner with sales and clients to ensure smooth deployment and setup of hardware during pilot programs.
Provide hands-on technical guidance to support integration with customer systems.
Track pilot progress, resolve issues proactively, and help clients achieve business goals.
Serve as the go-to resource for after-sales support, troubleshooting, and technical questions.
Provide customer training on equipment use and maintenance.
Build and maintain deep expertise in our POS hardware—features, specifications, and technical capabilities.
Collaborate effectively across cross-functional teams to ensure seamless communication, proactively troubleshoot issues, and deliver solutions aligned with customer needs.
Stay current on industry trends, competitive products, and emerging technology.

Requirements

What you’ll need

Bachelor’s degree in Electrical/Mechanical Engineering, Computer Science, or a related technical field
At least 3 years’ experience in a Sales Engineer, Technical Sales, or engineering role where you successfully supported sales cycles and delivered technical solutions
Experienced in technical support, customer service, or client-facing roles
Prior exposure to mobile POS systems or hardware is a strong plus
A genuine interest in hardware and emerging technologies, with strong technical aptitude and curiosity
Outstanding interpersonal and presentation skills
Analytical thinker who enjoys troubleshooting, resolving issues, and finding creative solutions
Comfortable working autonomously while thriving in a collaborative, fast-paced environment
Willingness to travel up to 30% to engage with clients and support projects on-site

Benefits

Comp & perks

Health insurance
Professional development opportunities
Paid time off

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical supportcustomer servicemobile POS systemshardware integrationtroubleshootingproduct demonstrationstechnical solutionsanalytical thinkingproblem-solvingclient engagement

Soft Skills

interpersonal skillspresentation skillscollaborationautonomyadaptabilitycommunicationrelationship buildingcuriositycreativityproactive issue resolution

Certifications

Bachelor’s degree in Electrical EngineeringBachelor’s degree in Mechanical EngineeringBachelor’s degree in Computer Science