Pinnacle

Customer Support

• Greet all customers with enthusiasm and professionalism, creating a welcoming environment
• Deliver friendly, efficient, and accurate service at checkout while maintaining a positive attitude
• Follow the company’s Four Steps of Customer Service with every interaction to achieve outstanding customer satisfaction and Mystery Shop performance
• Communicate current promotions, loyalty programs, and product recommendations to enhance customer engagement
• Operate the Point of Sale (POS) system accurately for all cash, credit, and debit transactions
• Ensure correct change is given, receipts are issued, and refunds or exchanges are processed per company policy
• Stock shelves, coolers, and displays to ensure products are organized, priced correctly, and visually appealing
• Prepare and maintain all self-serve and ready-to-eat food and beverage stations (coffee, fountain, roller grill, etc.)
• Maintain cleanliness of the entire facility, including restrooms, fueling area, and trash disposal

Customer Service Representative

Controller

• Provide strategic leadership within the Finance Department, including AR, AP, Fuel Processing, Treasury, Payroll and Audit teams
• Oversee daily financial operations to ensure accuracy, efficiency, and compliance with company policies and regulatory standards
• Manage and optimize cash flow through effective oversight of billing, collections, and vendor payment processes
• Lead and develop departmental managers (AR Manager, AP Manager, Fuel Processing Manager, Merchandising Audit Manager, and Retail Audit Manager)
• Establish, monitor, and improve internal control systems to safeguard assets and ensure process integrity
• Collaborate with the Vice President of Finance to align financial reporting with operational performance and company strategy
• Monitor accounts receivable aging and collection performance; implement strategies to reduce delinquencies and improve DSO
• Oversee accounts payable accuracy and efficiency, ensuring timely payments and vendor compliance
• Manage fuel processing activities to ensure proper data integration, pricing validation, and revenue recognition
• Manage payroll team to insure full compliance with all state and federal requirements, accurate and timely payment, reconciliation of pay taxes and benefits
• Oversee retail and merchandising audit functions to maintain compliance, detect irregularities, and ensure financial transparency
• Lead departmental meetings and performance reviews to drive accountability, process improvement, and team development
• Develop and implement financial procedures, policies, and system improvements to enhance departmental efficiency
• Conduct critical analysis of revenue and expenses to report on areas for improvement and increase efficiency
• Partner with Operations, Commercial, and Facilities departments to ensure accurate financial data and process alignment
• Participate in audit preparation, regulatory reporting, and risk management initiatives as required

Financial Controller

• Greet all customers with enthusiasm and professionalism, creating a welcoming environment
• Deliver friendly, efficient, and accurate service at checkout while maintaining a positive attitude
• Follow the company’s Four Steps of Customer Service with every interaction to achieve outstanding customer satisfaction and Mystery Shop performance
• Communicate current promotions, loyalty programs, and product recommendations to enhance customer engagement
• Represent the company with professionalism in appearance, communication, and conduct
• Operate the Point of Sale (POS) system accurately for all cash, credit, and debit transactions
• Ensure correct change is given, receipts are issued, and refunds or exchanges are processed per company policy
• Stock shelves, coolers, and displays to ensure products are organized, priced correctly, and visually appealing
• Prepare and maintain all self-serve and ready-to-eat food and beverage stations (coffee, fountain, roller grill, etc.)
• Maintain cleanliness of the entire facility, including restrooms, fueling area, and trash disposal
• Perform other job-related duties as assigned by management

• Greet all customers with enthusiasm and professionalism
• Deliver friendly, efficient, and accurate service at checkout while maintaining a positive attitude
• Follow the company’s Four Steps of Customer Service with every interaction to achieve outstanding customer satisfaction
• Communicate current promotions, loyalty programs, and product recommendations to enhance customer engagement
• Operate the Point of Sale (POS) system accurately for all cash, credit, and debit transactions
• Ensure cleanliness of the entire facility, including restrooms, fueling area, and trash disposal
• Maintain signage, promotional materials, and pricing accuracy

• Support daily store operations while upholding the company’s commitment to exceptional customer service
• Responsible for cashiering, maintaining store presentation, ensuring food and beverage quality
• Create a positive experience for every guest through friendly interactions, product knowledge, and efficient service
• Greet all customers with enthusiasm and professionalism
• Deliver friendly, efficient, and accurate service at checkout
• Follow the company’s Four Steps of Customer Service to achieve outstanding customer satisfaction
• Communicate current promotions, loyalty programs, and product recommendations
• Operate the Point of Sale (POS) system accurately for all transactions
• Stock shelves, coolers, and displays to ensure products are organized
• Maintain cleanliness of the entire facility

• Greet all customers with enthusiasm and professionalism, creating a welcoming environment
• Deliver friendly, efficient, and accurate service at checkout while maintaining a positive attitude
• Follow the company’s Four Steps of Customer Service with every interaction to achieve outstanding customer satisfaction
• Communicate current promotions, loyalty programs, and product recommendations to enhance customer engagement
• Operate the Point of Sale (POS) system accurately for all transactions
• Ensure correct change is given, receipts are issued, and refunds or exchanges are processed per company policy
• Stock shelves, coolers, and displays to ensure products are organized and visually appealing
• Prepare and maintain all self-serve food and beverage stations
• Maintain cleanliness of the entire facility
• Follow all safety procedures and emergency response protocols
• Perform other job-related duties as assigned by management

• Greet all customers with enthusiasm and professionalism, creating a welcoming environment
• Deliver friendly, efficient, and accurate service at checkout while maintaining a positive attitude
• Follow the company’s Four Steps of Customer Service with every interaction to achieve outstanding customer satisfaction and Mystery Shop performance
• Communicate current promotions, loyalty programs, and product recommendations to enhance customer engagement
• Represent the company with professionalism in appearance, communication, and conduct
• Operate the Point of Sale (POS) system accurately for all cash, credit, and debit transactions
• Ensure correct change is given, receipts are issued, and refunds or exchanges are processed per company policy
• Perform safe drops, cash counts, and drawer balancing at shift end following standard procedures
• Verify identification for age-restricted items (alcohol, tobacco, lottery) and credit transactions
• Stock shelves, coolers, and displays to ensure products are organized, priced correctly, and visually appealing
• Maintain signage, promotional materials, and pricing accuracy
• Remove expired, damaged, or recalled items and report discrepancies to the Station Manager
• Keep the sales floor, counters, and displays neat, clean, and clutter-free
• Prepare and maintain all self-serve and ready-to-eat food and beverage stations (coffee, fountain, roller grill, etc.)
• Follow all food safety, sanitation, and temperature guidelines
• Clean and sanitize equipment regularly to ensure quality and compliance
• Maintain cleanliness of the entire facility, including restrooms, fueling area, and trash disposal
• Refill windshield washer stations, paper towels, and squeegees at the pumps
• Follow all safety procedures and emergency response protocols, including knowledge of shutoff systems
• Report equipment malfunctions or safety hazards immediately to management
• Adhere to the station’s shift duties checklist for assigned shifts
• Understand and assist with car wash operations (if applicable)
• Perform other job-related duties as assigned by management

• Greet all customers with enthusiasm and professionalism
• Deliver friendly, efficient, and accurate service at checkout
• Follow the company’s Four Steps of Customer Service
• Communicate current promotions, loyalty programs, and product recommendations
• Operate the Point of Sale (POS) system accurately
• Ensure correct change is given, receipts are issued, and refunds or exchanges are processed
• Stock shelves, coolers, and displays to ensure products are organized
• Prepare and maintain all self-serve and ready-to-eat food and beverage stations
• Maintain cleanliness of the entire facility
• Understand and assist with car wash operations if applicable

• Greet all customers with enthusiasm and professionalism, creating a welcoming environment
• Deliver friendly, efficient, and accurate service at checkout while maintaining a positive attitude
• Follow the company's Four Steps of Customer Service with every interaction to achieve outstanding customer satisfaction and Mystery Shop performance
• Communicate current promotions, loyalty programs, and product recommendations to enhance customer engagement
• Represent the company with professionalism in appearance, communication, and conduct
• Operate the Point of Sale (POS) system accurately for all cash, credit, and debit transactions
• Ensure correct change is given, receipts are issued, and refunds or exchanges are processed per company policy
• Stock shelves, coolers, and displays to ensure products are organized, priced correctly, and visually appealing
• Prepare and maintain all self-serve and ready-to-eat food and beverage stations (coffee, fountain, roller grill, etc.)
• Follow all safety procedures and emergency response protocols, including knowledge of shutoff systems

• Greet all customers with enthusiasm and professionalism
• Deliver friendly, efficient, and accurate service at checkout
• Follow the company’s Four Steps of Customer Service
• Operate the Point of Sale (POS) system accurately for all cash, credit, and debit transactions
• Stock shelves, coolers, and displays to ensure products are organized and priced correctly
• Prepare and maintain all self-serve and ready-to-eat food and beverage stations
• Maintain cleanliness of the entire facility
• Adhere to the station’s shift duties checklist for assigned shifts

• Greet all customers with enthusiasm and professionalism, creating a welcoming environment
• Deliver friendly, efficient, and accurate service at checkout while maintaining a positive attitude
• Follow the company’s Four Steps of Customer Service with every interaction to achieve outstanding customer satisfaction and Mystery Shop performance
• Communicate current promotions, loyalty programs, and product recommendations to enhance customer engagement
• Represent the company with professionalism in appearance, communication, and conduct
• Operate the Point of Sale (POS) system accurately for all cash, credit, and debit transactions
• Ensure correct change is given, receipts are issued, and refunds or exchanges are processed per company policy
• Stock shelves, coolers, and displays to ensure products are organized, priced correctly, and visually appealing
• Prepare and maintain all self-serve and ready-to-eat food and beverage stations (coffee, fountain, roller grill, etc.)
• Follow all safety procedures and emergency response protocols, including knowledge of shutoff systems

• Greet all customers with enthusiasm and professionalism, creating a welcoming environment
• Deliver friendly, efficient, and accurate service at checkout while maintaining a positive attitude
• Follow the company’s Four Steps of Customer Service with every interaction to achieve outstanding customer satisfaction and Mystery Shop performance
• Communicate current promotions, loyalty programs, and product recommendations to enhance customer engagement
• Represent the company with professionalism in appearance, communication, and conduct
• Operate the Point of Sale (POS) system accurately for all cash, credit, and debit transactions
• Ensure correct change is given, receipts are issued, and refunds or exchanges are processed per company policy
• Perform safe drops, cash counts, and drawer balancing at shift end following standard procedures
• Maintain signage, promotional materials, and pricing accuracy
• Prepare and maintain all self-serve and ready-to-eat food and beverage stations (coffee, fountain, roller grill, etc.)
• Follow all food safety, sanitation, and temperature guidelines
• Maintain cleanliness of the entire facility, including restrooms, fueling area, and trash disposal
• Report equipment malfunctions or safety hazards immediately to management

• Greet all customers with enthusiasm and professionalism, creating a welcoming environment
• Deliver friendly, efficient, and accurate service at checkout while maintaining a positive attitude
• Follow the company’s Four Steps of Customer Service with every interaction to achieve outstanding customer satisfaction and Mystery Shop performance
• Communicate current promotions, loyalty programs, and product recommendations to enhance customer engagement
• Operate the Point of Sale (POS) system accurately for all cash, credit, and debit transactions
• Stock shelves, coolers, and displays to ensure products are organized, priced correctly, and visually appealing
• Prepare and maintain all self-serve and ready-to-eat food and beverage stations (coffee, fountain, roller grill, etc.)
• Maintain cleanliness of the entire facility, including restrooms, fueling area, and trash disposal
• Adhere to the station’s shift duties checklist for assigned shifts
• Understand and assist with car wash operations (if applicable)