Customer Service Representative
Pinnacle
part-time
Posted on:
Location Type: Office
Location: Redding • California • 🇺🇸 United States
Visit company websiteSalary
💰 $18 - $19 per hour
Job Level
Mid-LevelSenior
About the role
- Welcome and make eye contact with all customers when they enter the store (Ex. “Welcome to Chevron”)
- Represents the Company in a professional manner at all times.
- Consistently maintains a professional, courteous attitude when dealing with customers.
- Performs the Four Steps of Customer Service with all customers to ensure an excellent Mystery Shop review and total customer satisfaction.
- Offer current promotional items to all customers.
- Offer credit card application and information to all customers.
- Stock and maintain all displays and coolers to ensure they are visually appealing to customers.
- Make sure all promotional signage is in good condition and displayed in key areas to maximize effectiveness.
- Ensure that all prices are displayed correctly for each product.
- Make sure all damaged and expired items have been removed from the shelf and set aside for the Station Manager.
- Keep the food and beverage area clean, neat, and well stocked with all necessary items.
- Make sure all hot food and beverage items are fresh and properly prepared at the correct temperature.
- Sanitize all coffee and fountain machines, roller grills, and all other machines and equipment that come into contact with hot foods and beverages.
- Accurately conduct all cash, debit, credit transactions on cash register (POS).
- Preform simple math calculations.
- Make sure all money is dropped in the safe according to company policy and procedures.
- Maintain the outdoor equipment (pumps, water bucket and squeegees, paper towel dispenser).
- Removes and disposes of trash and debris outside/inside.
- Sweep and Mop floors.
- Clean station restrooms.
- Follows Shift Duties schedule for correlating shift.
- Check for valid identification for all credit card transactions and age restricted items (Lotto/Tobacco/Alcohol).
- Understands how the car wash operates and how to reset it if needed. (Only applicable for locations with car wash.)
- Performs all other duties assigned.
Requirements
- High school diploma or equivalent preferred.
- Basic aptitude and understanding of POS preferred.
- Some customer service experience is preferred.
- Excellent communication and interpersonal skills are required.
- Adaptability, multi-tasking and sound decision making abilities are required and essential to the success of this role.
- Computer proficiency is also required.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
cash registerPOSsimple math calculationscustomer service
Soft skills
communication skillsinterpersonal skillsadaptabilitymulti-taskingdecision makingcourteous attitudeprofessionalism
Certifications
high school diploma