Customer Service Representative
Pinnacle
part-time
Posted on:
Location Type: Office
Location: Grants Pass • Oregon • 🇺🇸 United States
Visit company websiteSalary
💰 $16 - $17 per hour
Job Level
Mid-LevelSenior
About the role
- Greet all customers with enthusiasm and professionalism, creating a welcoming environment
- Deliver friendly, efficient, and accurate service at checkout while maintaining a positive attitude
- Follow the company’s Four Steps of Customer Service with every interaction to achieve outstanding customer satisfaction and Mystery Shop performance
- Communicate current promotions, loyalty programs, and product recommendations to enhance customer engagement
- Operate the Point of Sale (POS) system accurately for all cash, credit, and debit transactions
- Ensure correct change is given, receipts are issued, and refunds or exchanges are processed per company policy
- Perform safe drops, cash counts, and drawer balancing at shift end following standard procedures
- Verify identification for age-restricted items (alcohol, tobacco, lottery) and credit transactions
- Stock shelves, coolers, and displays to ensure products are organized, priced correctly, and visually appealing
- Maintain signage, promotional materials, and pricing accuracy
- Follow all food safety, sanitation, and temperature guidelines
- Maintain cleanliness of the entire facility, including restrooms, fueling area, and trash disposal
Requirements
- High school diploma or equivalent preferred
- Previous experience in retail, food service, or customer-facing roles preferred
- Basic knowledge of POS systems and cash-handling procedures
- CPR and First Aid training a plus
- Strong communication skills and the ability to work effectively in a team environment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Point of Sale (POS) systemcash-handling proceduresfood safetysanitationtemperature guidelines
Soft skills
communication skillsteamworkcustomer servicepositive attitudeenthusiasm
Certifications
CPR trainingFirst Aid training