Customer Support

• Greet all customers with enthusiasm and professionalism, creating a welcoming environment
• Deliver friendly, efficient, and accurate service at checkout while maintaining a positive attitude
• Follow the company’s Four Steps of Customer Service with every interaction to achieve outstanding customer satisfaction and Mystery Shop performance
• Communicate current promotions, loyalty programs, and product recommendations to enhance customer engagement
• Operate the Point of Sale (POS) system accurately for all cash, credit, and debit transactions
• Ensure correct change is given, receipts are issued, and refunds or exchanges are processed per company policy
• Perform safe drops, cash counts, and drawer balancing at shift end following standard procedures
• Stock shelves, coolers, and displays to ensure products are organized, priced correctly, and visually appealing
• Maintain signage, promotional materials, and pricing accuracy
• Clean and sanitize equipment regularly to ensure quality and compliance
• Maintain cleanliness of the entire facility, including restrooms, fueling area, and trash disposal
• Follow all safety procedures and emergency response protocols, including knowledge of shutoff systems

Customer Service Representative

Cashier/Customer Service Representative