Pinnacle Sales Group

Customer Service Representative

Pinnacle Sales Group

full-time

Posted on:

Location Type: Office

Location: Haines City • Florida • United States

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Job Level

Junior

About the role

  • Support for Outside Sales
  • Display Proposals
  • Job Quotes
  • General Inquiries
  • Order Updates
  • Customer Inquiries – Pricing / Inventory
  • Technical Support
  • Update Records in CRM / SalesPad
  • Add Leads to CRM
  • Pull Queries
  • Special Projects As Needed
  • Backup for Customer Service Team

Requirements

  • Minimum of 1-3 years’ experience in a similar position.
  • An Associates’ Degree is preferred but not required.
  • Ability to multi-task and handle a high volume of incoming calls and email.
  • Must be able to prioritize workload in an organized fashion.
  • Detail oriented, professional attitude, reliable.
  • Ability to communicate effectively verbally and in writing.
  • Ability to interact with customers, employees and vendors in a professional manner.
  • Ability to work independently with emphasis on accuracy and timeliness.
  • Proficiency in Microsoft Office to include Outlook, Excel and Word.
Benefits
  • Medical / Dental / Vision
  • Life Insurance
  • Long Term Disability Insurance
  • PTO – Paid Time Off
  • Paid Holidays
  • Employee Assistance Program
  • Retirement Plan
  • Tuition Reimbursement
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
CRMSalesPadMicrosoft OfficeExcelOutlookWord
Soft Skills
multi-taskingorganizational skillsdetail orientedprofessional attitudereliabilityeffective communicationcustomer interactionindependenceaccuracytimeliness
Certifications
Associates Degree