Customer Care Representative
Pinnacle Propane, LLC
full-time
Posted on:
Location Type: Office
Location: Oklahoma City • Oklahoma • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Answering calls and handling customer queries
- Adhere to assigned schedule and perform all assigned task
- Provide first level support for customer complaints or issues
- Research / resolve customer inquires
- Discuss with direct supervisor, results of their daily, weekly, and monthly performance
- Accountable for satisfactory daily call answer rate and first call resolutions
Requirements
- Education: High school diploma or equivalent required
- Effective communication skills and ability to interact with all employees and customers
- Ability to resolve customer inquiries while maintaining a professional and calm demeanor
- Ability to remain organized and focused on attention to detail in a fast-paced environment
- Proficient in Microsoft Office Suite or related software
- Use of Microsoft Office & generally have high level of computer skills
- English, fluent proficiency, verbal and written.
- Knowledge of Spanish an advantage
Benefits
- Great Benefits : Including medical, vision, dental insurances, amongst others.
- Life Insurance : Financial protection for you and your family.
- Community Volunteering Day : A paid day off to give back to the community and make a difference.
- Paid Time Off : Generous PTO and company holidays to relax, recharge, and spend time with loved ones.
- Retirement Savings Plan : Employer contributions to help you save for the future.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Microsoft Office Suitecomputer skills
Soft skills
effective communicationcustomer serviceproblem resolutionprofessional demeanororganizational skillsattention to detailcalm under pressure
Certifications
high school diploma