Pinnacle Group, Inc.

Client Success Partner

Pinnacle Group, Inc.

full-time

Posted on:

Location Type: Remote

Location: Remote • Texas • 🇺🇸 United States

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Job Level

Mid-LevelSenior

About the role

  • Serve as the primary point of contact for assigned clients, maintaining strong and trusted relationships.
  • Partner with recruiting and delivery teams to ensure timely and accurate fulfillment of workforce needs.
  • Manage and support contractors throughout their engagement lifecycle to promote satisfaction and retention.
  • Conduct regular touchpoints and on-site visits to monitor performance and reinforce client partnerships.
  • Track headcount, fulfillment, and satisfaction metrics to ensure operational targets are met.
  • Collaborate across teams to identify improvement opportunities and optimize delivery processes.
  • Address client or contractor issues promptly, ensuring effective resolution and continuous improvement.
  • Maintain accurate reporting and documentation of all client and workforce activity.

Requirements

  • Bachelor’s degree in Business, Human Resources, or related field preferred.
  • 3–5 years of experience in client relationship management, customer success, or workforce delivery.
  • Strong understanding of staffing operations and contingent workforce programs.
  • Exceptional interpersonal, communication, and organizational skills.
  • Proven ability to manage multiple priorities and client relationships simultaneously.
  • Proficiency in CRM or ATS systems; experience with Workday preferred.
  • Based in or able to travel to key client locations as needed.
Benefits
  • Professional development opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
client relationship managementcustomer successstaffing operationscontingent workforce programsreportingdocumentation
Soft skills
interpersonal skillscommunication skillsorganizational skillsmulti-priority managementproblem resolution
Certifications
Bachelor’s degree in BusinessBachelor’s degree in Human Resources