Pinnacle Building Services, Inc

Insurance

• Lead and develop a high-performing Insurance and Claims Advocacy team
• Own program strategy, service delivery standards, and key performance indicators across insurance navigation and claims resolution
• Oversee resolution of complex medical billing and insurance issues
• Guide proactive insurance navigation
• Build and optimize scalable workflows
• Ensure accurate, audit-ready documentation and adherence to SOPs, regulations, and quality standards
• Partner cross-functionally to implement improvements, support growth, and elevate the member experience

Senior Manager, Insurance and Claims Advocacy