
Director, Sales Operations
Ping Identity
full-time
Posted on:
Location Type: Remote
Location: California • United States
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Salary
💰 $156,918 - $256,000 per year
Job Level
About the role
- Design, model, and operationalize global sales compensation plans aligned to company GTM strategy, including base comp plans, accelerators, kickers, and SPIFs.
- Own quota and target setting processes, incorporating ramp structures, cohort-based productivity assumptions, and attainment planning.
- Develop commission cost models (pre-plan scenario analysis and ongoing actuals vs. plan) and present findings to Finance and Sales Leadership.
- Own and maintain the sales capacity model, including detailed AE headcount tracking, forecasting of start dates and terminations, and attrition analysis.
- Build and maintain productivity models segmented by GEO, role type, and tenure cohort.
- Lead segmentation methodology design — defining how the market is sliced into addressable segments by geography, tier, and vertical.
- Develop and refine account scoring models and territory balancing frameworks to support field leadership in territory assignment.
- Prepare executive and Board-level summaries, reports, and presentations that provide concise analysis of sales performance, productivity, bookings, pipeline, and coverage.
- Partner with key departments such as Finance, HR, Business Applications, and Marketing to ensure cross-functional alignment on compensation, headcount, and coverage model decisions.
- Manage the compensation exception and dispute resolution process in partnership with HR and Sales Leadership.
- Support ad hoc analysis for the CRO, VP of Sales, and Finance as needed.
- Leverage AI, automation, and advanced analytics to drive continuous improvement in sales operations processes, reporting, and decision-making.
- Responsible for leading a team by hiring, developing talent to cultivate a high-performance culture.
Requirements
- 10+ years of expertise in Sales Operations, Revenue Operations, or Finance Operations, operating at a senior level within enterprise B2B SaaS or software companies. Experience in PE-backed or post-merger environments is a strong plus.
- Deep hands-on experience with sales compensation plan design, quota modeling, and capacity planning in a subscription/ARR-based revenue model. Demonstrated ability to build and maintain capacity models, headcount forecasts, and productivity benchmarks across multiple geographies and segments.
- Proficiency with Salesforce.com, planning tools (e.g., Anaplan), commission platforms (e.g., Xactly), BI tools (e.g., Tableau), and advanced Google Workspace or Microsoft Office for modeling, analysis, and executive reporting.
- Strong analytical skills with the ability to analyze complex data sets and translate findings into actionable insights, territory and coverage model designs, and executive-ready presentations for leadership and Board-level stakeholders.
- Comfortable engaging cross-functionally with Finance, HR, Marketing, and executive management. Able to present data-backed recommendations with clear tradeoffs and scenario analysis.
- A self-directed team player who thrives in a fast-paced environment with competing priorities. Able to manage and develop direct reports while coordinating inputs from multiple stakeholders and driving projects to on-time delivery.
- Creativity and sound judgment, with a bias toward action and continuous improvement. Brings initiative and adaptability while operating with the efficiency and margin discipline expected in a PE-backed company.
Benefits
- Generous PTO & Holiday Schedule
- Parental Leave
- Progressive Healthcare Options
- Retirement Programs
- Opportunity for Education Reimbursement
- Commuter Offset (Specific locations)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
sales compensation plan designquota modelingcapacity planningcommission cost modelsproductivity benchmarksdata analysisterritory balancing frameworksaccount scoring modelsforecastingattrition analysis
Soft Skills
analytical skillscross-functional collaborationpresentation skillsteam leadershipcreativityjudgmentinitiativeadaptabilityself-directedproject management