Senior Technical Support Engineer – Government

Ping Identity

Cloud Technical Support Engineer providing product support in AWS and Kubernetes environments. Assisting customers with technical issues and collaboration across teams.

Posted 4/15/2026full-timeRemote • New York • 🇺🇸 United StatesSenior💰 $80,000 - $120,000 per yearWebsite

About the role

Key responsibilities & impact

Manage and complete support cases and service requests for customers
Monitor and Administer PingDS, PingAM, and PingIDM in a DevOps environment
Provide communication with and between customers and other supporting teams across the organization
Update processes, documentation, and knowledge base as changes are made or discovered
Assist in coordinating and diagnosing issues with third-party tools used in customer environments
Initiate and participate in incidents and root cause analyses as a product SME

Requirements

What you’ll need

Advanced Certification or 2+ years of experience supporting at least two of the following:
Access Management
ForgeRock Directory Services
ForgeRock Identity Gateway
Identity Manager
Data analysis and correlation: utilizing data analytics to correlate disparate data points and logs to draw conclusions about the source of a problem
Complex System Analysis: understanding and diagnosing issues within highly complex and integrated systems.
Root Cause Analysis: digging deeper into problems to understand the underlying causes, not just the symptoms.
Excellent understanding of IAM Security best practices
Proficient understanding of change management.

Benefits

Comp & perks

Generous PTO & Holiday Schedule
Parental Leave
Progressive Healthcare Options
Retirement Programs
Opportunity for Education Reimbursement
Commuter Offset (Specific locations)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

PingDSPingAMPingIDMdata analysiscomplex system analysisroot cause analysisIAM security best practiceschange management

Soft Skills

communicationcoordination

Certifications

Advanced Certification