Senior Technical Support Engineer – Government
Ping Identity
full-time
Posted on:
Location Type: Remote
Location: New York • United States
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Salary
💰 $80,000 - $120,000 per year
Job Level
About the role
- Manage and complete support cases and service requests for customers
- Monitor and Administer PingDS, PingAM, and PingIDM in a DevOps environment
- Provide communication with and between customers and other supporting teams across the organization
- Update processes, documentation, and knowledge base as changes are made or discovered
- Assist in coordinating and diagnosing issues with third-party tools used in customer environments
- Initiate and participate in incidents and root cause analyses as a product SME
Requirements
- Advanced Certification or 2+ years of experience supporting at least two of the following:
- Access Management
- ForgeRock Directory Services
- ForgeRock Identity Gateway
- Identity Manager
- Data analysis and correlation: utilizing data analytics to correlate disparate data points and logs to draw conclusions about the source of a problem
- Complex System Analysis: understanding and diagnosing issues within highly complex and integrated systems.
- Root Cause Analysis: digging deeper into problems to understand the underlying causes, not just the symptoms.
- Excellent understanding of IAM Security best practices
- Proficient understanding of change management.
Benefits
- Generous PTO & Holiday Schedule
- Parental Leave
- Progressive Healthcare Options
- Retirement Programs
- Opportunity for Education Reimbursement
- Commuter Offset (Specific locations)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
PingDSPingAMPingIDMdata analysiscomplex system analysisroot cause analysisIAM security best practiceschange management
Soft Skills
communicationcoordination
Certifications
Advanced Certification