Create customer invoices from approved sales orders and billing schedules in our ERP (NetSuite), ensuring accuracy of customer details, amounts, contract dates, quantities, purchase order numbers, and tax-relevant fields
Generate invoices for new subscriptions, renewals and recurring billing schedules
Review draft invoices for completeness and internal consistency before issuing to customers, following documented checklists and procedures.
Monitor the billing inbox for customer updates (PO changes, address updates, contact changes) and apply changes to invoices and/or billing records in line with standard work instructions
Upload invoices to customer vendor portals, resolve basic rejections (for example, missing PO or formatting issues) using documented guidance, and escalate non-standard issues
Support collections activities by running standard AR aging and invoice status reports, sending scripted reminder emails to customers, and logging responses for the Collections team
Complete routine, checklist-driven tasks to support month-end close, including confirming that all billable items for the period have been invoiced
Follow internal control and SOX procedures for invoice creation, documentation, and segregation of duties and maintain clear, organized backup for audit
Work with internal stakeholders (Revenue, Collections, Sales, and others) to resolve straightforward invoice questions and escalate exceptions appropriately
Actively follow established processes and identify clear, low-risk opportunities for improving efficiency or standardization within the invoicing workflow

Requirements

1–3 years of experience in a billing, accounts receivable, accounts payable or similar transactional role, or equivalent combination of experience and education
Strong attention to detail with the ability to spot discrepancies in customer names, amounts, dates, and purchase orders
Comfort working from clearly defined procedures and checklists, with a preference for structured, repetitive work and consistent execution
Basic to intermediate Excel skills (for example, filters, sorting, simple formulas) and prior experience working in at least one ERP or billing system; NetSuite experience is a plus
Good written communication skills with the ability to send clear, professional emails to customers and internal partners.
Reliable organizational and time-management skills, including the ability to handle higher invoice volumes around quarter-end while maintaining accuracy.
A positive, collaborative mindset and willingness to partner closely with Revenue, Billing, and Collections to meet team objectives.

Benefits

Generous PTO & Holiday Schedule
Parental Leave
Progressive Healthcare Options
Retirement Programs
Opportunity for Education Reimbursement
Commuter Offset (Specific locations)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

billingaccounts receivableaccounts payableExcelinvoicingdata entryfinancial reportingdocument managementSOX compliancechecklist-driven tasks

Soft Skills

attention to detailorganizational skillstime-management skillswritten communicationcollaborationproblem-solvingadaptabilityefficiency improvementcustomer serviceaccuracy