Manage complex, high-spend global accounts, consulting on multi-product strategies and guiding integrations into multi-vendor environments.
Optimize delivery frameworks and ensure operational readiness, setting the standard for proactive engagement across the team.
Act as a high-judgment advocate, balancing customer needs with the internal roadmap to ensure customers feel heard while maintaining a sustainable partnership.
Actively support the development and testing of new AI-driven tools, providing critical feedback loops to ensure AI-generated insights align with enterprise standards.
Serve as a Cluster Lead and mentor, developing training content, removing blockers for peers, and providing hands-on guidance during critical escalations.
Lead internal programs to increase team-wide efficiency, operational consistency, and technical readiness.
Represent Ping Identity at regional events and cross-functionally influence Engineering and Product teams to elevate the customer experience.

Requirements

Must have a minimum of 7+ years of enterprise customer-facing experience in a Technical Account Management, Customer Success, Sales Engineering, or Professional Services role, with a proven track record of managing global, highly complex enterprise accounts.
Advanced knowledge of the cybersecurity domain, including Zero Trust architectures, secure cloud deployments, and integration of identity within broader security ecosystems.
Experience utilizing AI productivity tools as a force multiplier to optimize operational efficiency, streamline troubleshooting, and enhance complex customer reporting.
Deep expertise in Identity Management, Access Management, and Federation in multi-vendor ecosystems.
Demonstrated ability to translate complex business requirements into operational technical strategies for executive (VP/C-level) audiences.
Strong mentorship and leadership skills, with a history of enabling the professional growth of peers.
High technical integrity and the ability to handle sensitive, high-pressure escalations with executive stakeholders.

Benefits

Generous PTO & Holiday Schedule
Parental Leave
Progressive Healthcare Options
Retirement Programs
Opportunity for Education Reimbursement
Commuter Offset (Specific locations)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

AI-driven toolsIdentity ManagementAccess ManagementFederationZero Trust architecturessecure cloud deploymentsoperational efficiencycustomer reportingtechnical strategiesescalation management

Soft Skills

mentorshipleadershipcustomer advocacycommunicationproblem-solvingteam collaborationstrategic thinkingoperational readinessproactive engagementinfluencing