Define and maintain the product vision, strategy, and roadmap for Ping Identity's telemetry capabilities, with a strong emphasis on product usage, entitlements, and in-product experiences.
Collaborate closely with other product management, engineering, operations, and security teams to ensure the successful development and delivery of telemetry features, managing this as a product from concept, to launch, and ongoing maintenance.
Partner with business intelligence teams to ensure that telemetry data is made available to all key internal stakeholders.
Collaborate with the customer success team to accelerate adoption of Ping products and with product management to improve customer experience using the telemetry data to determine the features most resonating with customers.
Help shape the next generation IT backoffice architecture by providing product organization requirements as it relates to usage tracking and customer billing to the IT team.
Define and track key performance indicators (KPIs) to measure the success of telemetry initiatives.

Requirements

Bachelor's degree in Computer Science, Engineering, or a related field (Master's degree preferred).
5+ years of experience in product management, preferably in a cloud-based software or SaaS environment.
Strong understanding of telemetry, observability, and monitoring concepts and technologies (e.g. Pendo, Prometheus, Grafana, ELK stack, OpenTelemetry).
Experience with usage-based tracking products and billing systems.
Excellent communication, presentation, and interpersonal skills.
Strong analytical and problem-solving skills.
Ability to work effectively in a fast-paced, agile environment.
Experience with security related products is a plus.
Experience with identity and access management is a plus.

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

product managementtelemetryobservabilitymonitoringusage-based trackingbilling systemsdata analysisKPI trackingcloud-based softwareSaaS

Soft Skills

communicationpresentationinterpersonal skillsanalytical skillsproblem-solvingcollaborationadaptabilitycustomer experience focusteamworkleadership

Certifications

Bachelor's degree in Computer ScienceBachelor's degree in EngineeringMaster's degree in related field