Training and Implementation Consultant – Parts & Service, Fixed Ops

Pinewood.AI

Consultant managing Parts & Service deployments for Pinewood.AI in North American dealerships. Delivering training and consultancy to ensure successful technology adoption.

Posted 5/18/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Deliver end-to-end implementations of Pinewood.AI for Parts & Service / Fixed Operations, from discovery and scoping through configuration, training, go-live, and hypercare
Design, adapt, and deliver high-quality training to mixed-ability audiences, from technicians and service advisors to fixed ops directors and general managers, both on-site and remotely
Create and localise training materials for the North American market, tailoring terminology, spelling, examples, and process detail for US users
Configure fixed operations workflows, including service reception, menus and labour pricing, WIP, parts inventory, warranty handling, and reporting
Coach best practices for technician scheduling, parts ordering, ELR improvement, hours sold, and OEM integrations
Deliver business change activities such as stakeholder alignment, adoption planning, and measurement of training effectiveness
Capture lessons learned, contribute to implementation playbooks, and mentor colleagues to raise capability across the team
Collaborate with product, support, and delivery teams to resolve issues, share feedback, and improve the overall rollout process
Travel extensively across North America, approximately 80% of the time, to deliver on-site consultancy and training

Requirements

What you’ll need

Significant aftersales/fixed operations background with strong exposure to service and parts processes
Demonstrable expertise in training, facilitation, and change management for enterprise software, ideally DMS or fixed ops platforms
Experience designing curricula and training assets, including localisation for new markets
Proven ability to manage complex multi-site rollouts and influence senior stakeholders
Highly organised, analytical, and comfortable prioritising across concurrent projects
Familiarity with major dealership management and fixed operations systems such as CDK, Reynolds, Dealertrack, MyKaarma, or Xtime
Excellent communication and presentation skills, able to engage and motivate mixed ability audiences
Confidence in coaching senior leaders and driving operational change
Willing and able to travel extensively across the United States and Canada (around 80%)
Adaptable and proactive, thriving in a fast-changing, startup environment
Drivers Licence
**Desirable Experience:**
Direct experience of large-scale DMS or service platform implementations
Proven track record of improving implementation or training methodology across a team or organisation
Experience working with fast-growing or international technology companies, especially in startup-style environments
Understanding of how aftersales/fixed operations performance drives overall dealership success

Benefits

Comp & perks

A very competitive salary
Generous car allowance
Excellent bonus scheme
Flexible mix of home and office working
4 weeks PTO
401k
Excellent health insurance benefits
Regular 1-2-1s and career development opportunities

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Pinewood.AItraining designchange managementcurriculum designlocalisationmulti-site rollout managementcoachingimplementation methodologyDMS platformsfixed operations workflows

Soft Skills

communicationpresentationanalyticalorganisationalprioritisationadaptabilityproactivitystakeholder alignmentmentoringengagement

Certifications

Drivers Licence