Implementation Specialist

• Pinewood.AI is seeking automotive professionals with strong experience in dealership sales and vehicle operations to join our Training and Implementation Team. You will be responsible for implementing, configuring, and training dealership users on the Sales and Vehicle modules of our platform across the UK and internationally.
• Your primary focus will be to configure the system to match dealership processes and then train and coach dealership teams on the Sales elements of our platform: lead capture, enquiry qualification, CRM, opportunity and pipeline management, quotations and orders, F&I, compliance, delivery and handover, and follow-up. You will also connect the dots with the vehicle side, ensuring processes such as creating vehicles, bringing them into stock, costing, invoicing, and registration are correctly set up and understood so the sales journey flows end to end.
• We’re looking for someone with solid sales knowledge, strong communication skills, and the confidence to deliver both implementation and training that make a tangible difference to how dealerships run.
• Key Responsibilities:
• Configure and implement the Pinewood.AI platform in new and existing dealerships, tailoring settings and parameters to match business processes.
• Deliver clear and engaging training sessions for sales teams, business managers, and vehicle administrators, etc, ensuring confidence in using the platform.
• Train users on the complete sales cycle, including lead management, CRM, opportunity pipeline, quotations and orders, F&I, compliance, delivery, handover, and follow-up.
• Guide dealerships on vehicle processes such as creating vehicles, stocking, costing, invoicing, and registration etc.
• Lead implementations from planning through to Go Live, ensuring smooth transitions from legacy systems.
• Provide onsite and remote consultancy to support adoption, optimisation, and continuous improvement.
• Collaborate with dealership stakeholders to understand requirements and ensure best-practice configuration.
• Proactively identify opportunities to improve implementation approaches and enhance the customer experience.
• Develop deep knowledge of platform functionality across sales, vehicles, and related integrations.
• Act as a trusted advisor, helping retailers increase efficiency and maximise profitability through our platform.

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