Staff Business Operations Analyst – CRM, Salesforce
Yubico
CloudERPGo
Training and Implementation Consultant, Sales/Vehicle Admin
Pinewood.AI
full-time
Posted on:
Origin: • 🇬🇧 United Kingdom
Visit company websiteSalary
💰 £28,000 - £32,000 per year
Job Level
JuniorMid-Level
Tech Stack
CloudGo
About the role
- Pinewood.AI is seeking automotive professionals with strong experience in dealership sales and vehicle operations to join our Training and Implementation Team. You will be responsible for implementing, configuring, and training dealership users on the Sales and Vehicle modules of our platform across the UK and internationally.
- Your primary focus will be to configure the system to match dealership processes and then train and coach dealership teams on the Sales elements of our platform: lead capture, enquiry qualification, CRM, opportunity and pipeline management, quotations and orders, F&I, compliance, delivery and handover, and follow-up. You will also connect the dots with the vehicle side, ensuring processes such as creating vehicles, bringing them into stock, costing, invoicing, and registration are correctly set up and understood so the sales journey flows end to end.
- We’re looking for someone with solid sales knowledge, strong communication skills, and the confidence to deliver both implementation and training that make a tangible difference to how dealerships run.
- Key Responsibilities:
- Configure and implement the Pinewood.AI platform in new and existing dealerships, tailoring settings and parameters to match business processes.
- Deliver clear and engaging training sessions for sales teams, business managers, and vehicle administrators, etc, ensuring confidence in using the platform.
- Train users on the complete sales cycle, including lead management, CRM, opportunity pipeline, quotations and orders, F&I, compliance, delivery, handover, and follow-up.
- Guide dealerships on vehicle processes such as creating vehicles, stocking, costing, invoicing, and registration etc.
- Lead implementations from planning through to Go Live, ensuring smooth transitions from legacy systems.
- Provide onsite and remote consultancy to support adoption, optimisation, and continuous improvement.
- Collaborate with dealership stakeholders to understand requirements and ensure best-practice configuration.
- Proactively identify opportunities to improve implementation approaches and enhance the customer experience.
- Develop deep knowledge of platform functionality across sales, vehicles, and related integrations.
- Act as a trusted advisor, helping retailers increase efficiency and maximise profitability through our platform.
Requirements
- Proven experience working in dealership sales, with strong understanding of lead management, CRM tools, opportunity workflows, and closing processes.
- Good knowledge of vehicle administration, including stock creation, costing, invoicing, registration, and bonus posting.
- Hands on experience with a Dealer Management System (DMS), ideally Pinewood.AI.
- Experience in training or coaching others, with confidence delivering sessions and ensuring adoption.
- Strong communication and presentation skills, adaptable to different dealership teams and stakeholder levels.
- Excellent organisational and project management skills, able to manage multiple implementations at once.
- Analytical, methodical problem solver with attention to detail and process accuracy.
- Self motivated, collaborative, and willing to travel to dealerships as required.
- Strong understanding of dealership operations and how sales and vehicle administration processes fit into the wider business.
- Full, clean UK driving licence.
- Desirable Experience:
- Experience as a sales consultant, business/sales manager, or similar dealership role.
- Direct experience with Pinewood or another automotive management platform.
- Knowledge of process improvement or involvement in system rollout projects.
