Pinewood.AI

Junior Training, Implementation Consultant

Pinewood.AI

full-time

Posted on:

Location Type: Hybrid

Location: Birmingham • 🇬🇧 United Kingdom

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Job Level

Junior

Tech Stack

Go

About the role

  • - Begin your journey within our Software Support team, assisting customers through incoming calls, live chats, and support tickets.
  • - Manage your own support cases, ensuring excellent service standards and adherence to response, satisfaction, and resolution KPIs.
  • - Work through a structured training and development programme designed to prepare you for a consultant role.
  • - Conduct demos, complete assessments, and receive ongoing mentorship from experienced leaders.
  • - Gain practical experience through on-site visits, shadowing, and customer support.
  • - Learn to implement the Pinewood.AI platform across new and existing dealerships.
  • - Support high-quality implementation projects, ensuring smooth transitions from legacy systems to ‘Go Live’.
  • - Contribute to project tasks including data configuration and conversion.
  • - Build trusted relationships with customers, helping them maximise the value of our platform.
  • - Present confidently during demos, training sessions, and customer engagements.

Requirements

  • - Degree-level education or equivalent experience.
  • - Strong written and verbal English skills.
  • - Excellent communication and interpersonal abilities.
  • - A professional, confident, and customer-focused approach.
  • - Willingness to travel to customer sites across the UK and internationally.
  • **Desirable Experience:**
  • - Exposure to software or automotive environments.
  • - Understanding of customer service, training, or system implementation processes.
  • - A proactive, positive attitude with a desire to learn and grow.
Benefits
  • You can expect full on-the-job training, a flexible work environment, and room to develop a long-term career with us.
  • - Competitive salary based on experience
  • - Bonus scheme
  • - Hybrid working
  • - 25 days holiday plus all UK bank holidays
  • - Life assurance
  • - Ongoing training and professional development
  • - Free onsite gym (Birmingham)
  • - Regular social events
  • - Employee recognition and awards

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft skills
excellent communicationinterpersonal abilitiescustomer-focused approachproactive attitudepositive attitude
Certifications
degree-level education