
L2 Support Specialist
Pine Software
full-time
Posted on:
Location Type: Remote
Location: Cyprus
Visit company websiteExplore more
Job Level
Tech Stack
About the role
- Resolve issues escalated from first-level support
- Communicate and coordinate with L1 support and L3/development teams
- Monitor system performance and stability
- Sort, filter, and analyze system logs
- Perform system recovery after failures
- Maintain runbooks and technical documentation
- Manage incidents: response, analysis, and post-mortems
- Respond to on-call alerts, investigate issues, and escalate when necessary
Requirements
- Experience: 6+ months in a similar technical/support role
- Knowledge of monitoring systems such as Prometheus or Zabbix
- Experience using Slack, Jira, and Confluence
- Experience with Grafana and Kibana as a user
- Basic experience with the ELK stack or other centralized logging systems (as a user)
- Basic knowledge of TCP/IP
- Basic knowledge of containerization
- English: B1 or higher
- Ukrainian: Fluent
Benefits
- Care from Day One - medical insurance starting from your first day, including dental care, massage services, and professional psychological support.
- Work-Life Balance - 25 days of paid vacation + 30 days of paid sick leave
- Investment in Your Energy - Partial reimbursement for sports and fitness activities.
- Growth & Learning - Coverage for English or Ukrainian language courses and dedicated professional development budget
- Knowledge Library - Access to office books and the Kuka online library.
- Island Relaxation - Up to 14 days per year at the company villa in Cyprus.
- Modern Workspaces - Work from UNIT.City (Ukraine) with full power-backup infrastructure or from our modern office in Larnaca, Cyprus.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
system performance monitoringsystem recoveryincident managementsystem log analysisTCP/IPcontainerizationELK stackPrometheusZabbixGrafana
Soft Skills
communicationcoordinationproblem-solvinganalytical thinkingtechnical documentationincident responseteam collaborationescalation management