Pine Software

L2 Support Specialist

Pine Software

full-time

Posted on:

Location Type: Remote

Location: Cyprus

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Job Level

About the role

  • Resolve issues escalated from first-level support
  • Communicate and coordinate with L1 support and L3/development teams
  • Monitor system performance and stability
  • Sort, filter, and analyze system logs
  • Perform system recovery after failures
  • Maintain runbooks and technical documentation
  • Manage incidents: response, analysis, and post-mortems
  • Respond to on-call alerts, investigate issues, and escalate when necessary

Requirements

  • Experience: 6+ months in a similar technical/support role
  • Knowledge of monitoring systems such as Prometheus or Zabbix
  • Experience using Slack, Jira, and Confluence
  • Experience with Grafana and Kibana as a user
  • Basic experience with the ELK stack or other centralized logging systems (as a user)
  • Basic knowledge of TCP/IP
  • Basic knowledge of containerization
  • English: B1 or higher
  • Ukrainian: Fluent
Benefits
  • Care from Day One - medical insurance starting from your first day, including dental care, massage services, and professional psychological support.
  • Work-Life Balance - 25 days of paid vacation + 30 days of paid sick leave
  • Investment in Your Energy - Partial reimbursement for sports and fitness activities.
  • Growth & Learning - Coverage for English or Ukrainian language courses and dedicated professional development budget
  • Knowledge Library - Access to office books and the Kuka online library.
  • Island Relaxation - Up to 14 days per year at the company villa in Cyprus.
  • Modern Workspaces - Work from UNIT.City (Ukraine) with full power-backup infrastructure or from our modern office in Larnaca, Cyprus.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
system performance monitoringsystem recoveryincident managementsystem log analysisTCP/IPcontainerizationELK stackPrometheusZabbixGrafana
Soft Skills
communicationcoordinationproblem-solvinganalytical thinkingtechnical documentationincident responseteam collaborationescalation management