Enterprise Customer Success Manager
Pindrop
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $115,000 - $135,000 per year
Job Level
Mid-LevelSenior
About the role
- The Customer Success Manager (CSM) is focused on client relationships and managing client expectations.
- CSMs proactively drive product adoption and continuous optimization to demonstrate high value to the customer.
- Monitor performance to exceed the customer’s initial business case expectations.
- Act as the voice of the customer internally to Pindrop, supporting beta and design partner programs.
- Collaborate closely with the Account Executive on the strategic account plan and renewal execution.
- Manage numerous customers at different stages of the customer lifecycle.
- Understand Pindrop products in-depth and seek new ways customers can benefit from them.
- Develop key relationships to become a trusted advisor and earn customer advocacy.
- Measure and maintain high levels of customer satisfaction and nurture client health.
Requirements
- 5+ years of relevant experience with at least 3 years in a Customer Success Manager role
- Proven ability to manage C-Level relationships with Fortune 100 customers
- Experience managing multiple enterprise accounts and ensuring clients have a high CSAT
- Experience with vendor based anti fraud or authentication solutions preferred
- Ability to lead strategic discussions
- Experience reporting customer health to executive management
- Experience with Microsoft Office and Mac O/S; Google, GMail, Gainsight, Salesforce
- Willing to travel up to 10% is required
- Understanding of call center/CCaaS/data center infrastructure is preferred
- Understanding the authentication and fraud pain points in the contact center
- Experience working in the security and/or fraud industry is preferred
Benefits
- Competitive compensation, including equity for all employees
- Unlimited Paid Time Off (PTO)
- 4 company-wide rest days in 2025 where the entire company rests and recharges!
- Generous health and welfare plans to choose from - including one employer-paid “employee-only” plan!
- Best-in-class Health Savings Account (HSA) employer contribution
- Affordable vision and dental plans for you and your family
- Employer-provided life and disability coverage with additional supplemental options
- Paid Parental Leave - Equal for all parents, including birth, adoptive & foster parents
- Identity protection through Norton LifeLock
- Recurring monthly Phone and Internet allowance
- One Time home office allowance
- Remote first environment – meaning you have flexibility in your day!
- Company holidays
- Annual professional development and learning benefit
- Pick your own Apple MacBook Pro
- Retirement plan with competitive 401(k) match
- Wellness Program including Employee Assistance Program, 24/7 Telemedicine
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer success managementC-Level relationship managemententerprise account managementcustomer satisfaction measurementstrategic discussion leadershipreporting customer healthanti-fraud solutionsauthentication solutionscall center infrastructuredata center infrastructure
Soft skills
client relationship managementproactive communicationtrust buildingcustomer advocacycollaborationperformance monitoringproblem-solvingadaptabilitystrategic thinkingnurturing client health