Ecommerce Strategist

Pilothouse Digital

Ecommerce Strategist in a performance marketing agency managing client relationships and strategies. Focusing on driving client success through team collaboration and strategic insights.

Posted 5/16/2026full-timeRemote • 🇨🇦 CanadaMid-LevelSenior💰 CA$70,000 - CA$80,000 per yearWebsite

About the role

Key responsibilities & impact

Own client relationships and account success within your portfolio, including client calls, Slack communication, and in-person meetings
Serve as the first line of client support and strategic guidance, escalating to the Head of Ecommerce as needed
Own the delivery of the client strategy and ensure the team is executing on it
Develop, maintain, and execute on a strategic framework that drives account decisions across creative, optimizations, budgeting, and more
Proactively request benchmarking information from channel-specific team members to make strategic decisions across channel budgets
Monitor account performance on a daily basis
Outline pointed channel-specific strategies for the team to execute in order to drive performance and ensure targets are hit
Own pricing integrity, including initial negotiation, ongoing maintenance, and renegotiation of pricing structures
Ensure service delivery remains aligned with service scope, client goals, and success
Coordinate and present audits for Shopify services for new clients
Include subject matter experts as needed
Own client alignment and service expansion to drive revenue growth and retention
Gather case studies and client testimonials for external Marketing and DTC projects
Understand client needs and what Pilothouse services will deliver client results
Set internal goals to achieve service expansion
Collaborate with Partnerships for sales support
Oversee and coordinate strategy deployment to channel-specific executional staff assigned to accounts within your portfolio
Provide feedback and be consulted on staff performance
Work with Division Heads to ensure team members meet Pilothouse standards
Communicate in internal and shared channels daily, providing insights and feedback to help account teams deliver results

Requirements

What you’ll need

5+ years paid marketing experience
3+ years of client communication experience, preferably in an Account Manager or equivalent role
Able to identify and articulate account direction using a combination of performance data, researched insights, and personal marketing experience
Confidently leads omni-channel discussions and answers client questions with clarity
Able to guide client growth and build strong relationships with partners
Understands pixel tracking and attribution
Able to walk clients through account performance through an attribution lens
Able to set benchmarks and identify core KPIs
Capable of identifying areas of opportunity across Ecommerce channels including Meta, Retention, TikTok, and Google
Able to build plans with platform roles in mind
Leadership and team management skills

Benefits

Comp & perks

Benefits package through GroupSource after completion of the 3 month probationary period
Fun virtual events — we host company events to focus on fun and growth
Casual dress
Work from home
Flexible work schedule

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

paid marketingclient communicationpixel trackingattributionKPI identificationEcommerce strategychannel optimizationbudget managementperformance monitoringstrategic planning

Soft Skills

client relationship managementstrategic guidanceleadershipteam managementcommunicationcollaborationproblem-solvingnegotiationinsight generationfeedback provision