Customer Support Associate

Pilot

Customer Support Associate for Pilot, offering technical support for fiber-optic internet services. Handling customer inquiries, troubleshooting issues, and ensuring high-quality service through various communication channels.

Posted 4/12/2026full-timeNew York City • New York • 🇺🇸 United StatesJuniorMid-Level💰 $52,000 - $70,720 per yearWebsite

About the role

Key responsibilities & impact

Deliver exceptional customer support via phone and email
Serve as the first point of contact for technical inquiries
Address non-technical customer issues and provide support for account changes
Investigate outage alerts and escalate to the appropriate technical team
Serve as a liaison between customers and internal teams
Conduct proactive customer outreach and support data cleanup initiatives
Understand and identify support trends to continuously improve service

Requirements

What you’ll need

1-3 years of direct, customer-facing experience (B2B a plus but not required)
Outstanding communication skills - written and verbal
Intermediate technical acumen and ability to grasp technical concepts quickly
Familiarity with using helpdesk and project management tools like Zendesk, Asana, Salesforce, etc.
Strong problem-solving skills and a curious nature
Ability to prioritize, problem-solve, multitask, and work independently
Impeccable attention to detail

Benefits

Comp & perks

Company-sponsored Medical, Dental, Vision Coverage
Company-sponsored 401(k)
Commuter & Wellness Reimbursement
Competitive PTO

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer supporttechnical inquiriesdata cleanupsupport trends

Soft Skills

communication skillsproblem-solving skillsattention to detailability to prioritizemultitaskingindependent workcuriosity