Customer Support Associate
Pilot
full-time
Posted on:
Location Type: Hybrid
Location: New York City • New York • United States
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Salary
💰 $52,000 - $70,720 per year
About the role
- Deliver exceptional customer support via phone and email
- Serve as the first point of contact for technical inquiries
- Address non-technical customer issues and provide support for account changes
- Investigate outage alerts and escalate to the appropriate technical team
- Serve as a liaison between customers and internal teams
- Conduct proactive customer outreach and support data cleanup initiatives
- Understand and identify support trends to continuously improve service
Requirements
- 1-3 years of direct, customer-facing experience (B2B a plus but not required)
- Outstanding communication skills - written and verbal
- Intermediate technical acumen and ability to grasp technical concepts quickly
- Familiarity with using helpdesk and project management tools like Zendesk, Asana, Salesforce, etc.
- Strong problem-solving skills and a curious nature
- Ability to prioritize, problem-solve, multitask, and work independently
- Impeccable attention to detail
Benefits
- Company-sponsored Medical, Dental, Vision Coverage
- Company-sponsored 401(k)
- Commuter & Wellness Reimbursement
- Competitive PTO
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer supporttechnical inquiriesdata cleanupsupport trends
Soft Skills
communication skillsproblem-solving skillsattention to detailability to prioritizemultitaskingindependent workcuriosity