Pillr Health

Customer Success Manager

• Develop deep relationships with client stakeholders to understand and execute the program objectives.
• Provide the necessary training and support to optimize the utilization of the product and its features to deliver the best program outcome.
• Conduct a regular cadence with clients to assess satisfaction levels, address concerns and escalate issues as needed.
• Coordinate opportunities for account expansion in conjunction with the Senior Directors, to ensure long-term partnerships.
• Analyze client reports and invoices to ensure optimal program outcomes.
• Proactively identify issues or concerns and work cross-functionally with support teams to ensure seamless delivery and continuous improvement of client experiences.
• Perform additional duties and special projects as assigned.

Client Success Manager