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Pigment

Learning Operations Manager

Pigment

Learning Operations Manager scaling customer, partner, and certification education for Pigment’s AI-powered business planning platform. Owning LMS, automation, analytics, and ecosystem growth.

Posted 8/4/2026full-timeLondon • 🇬🇧 United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates expertise in managing and scaling education programs through effective operational execution, automation, and the integration of AI technologies. Proficient in leveraging data analytics to enhance learner experiences and program outcomes while ensuring governance and platform integrity.

Highest-signal resume keywords
Learning Management System AdministrationAI-Enabled Workflow AutomationCross-Functional Program ManagementData Analytics for Program ImprovementStakeholder Management and Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Education Program ManagementCertification ManagementWorkflow AutomationData AnalysisProgram Efficiency Improvement
Soft Skills
Stakeholder ManagementCross-Functional CollaborationCuriosity About Emerging Technologies
Tools & Technologies
DoceboSkilljarCornerstoneLearnUponAI Copilots
Industry Keywords
SaaS EnvironmentCustomer EducationPartner EducationEnablement OperationsTalent Development

About the role

Key responsibilities & impact
  • Manage the operational execution of customer and partner education programs at scale
  • Design and improve workflows to reduce manual effort and increase program efficiency
  • Automate learner communications, registrations, reminders, certifications, and reporting using AI-enabled workflows and platform automation
  • Evaluate emerging AI tools for learner support, program administration, and operational scalability
  • Develop repeatable systems that enable education programs to scale efficiently
  • Support growth and adoption of Pigment certification programs across customers and partners
  • Develop certification pathways from foundational to advanced expertise
  • Drive awareness, participation, and completion rates with stakeholders
  • Support train-the-trainer initiatives and broader implementation talent ecosystem development
  • Administer the LMS and supporting learning technologies
  • Build and maintain automations across enrollment, reporting, certifications, learner support, and content operations
  • Integrate learning systems with business systems and AI-enabled workflows
  • Maintain governance, data quality, security, and platform integrity
  • Develop dashboards and use analytics to improve learner journeys, certification outcomes, and program effectiveness
  • Collaborate with Professional Services, Partner Enablement, Customer Success, Customer Education, Enablement, Product, and People teams

Requirements

What you’ll need
  • 4+ years of experience in learning operations, education programs, certification management, enablement operations, or related fields
  • Experience administering LMS platforms such as Docebo, Skilljar, Cornerstone, LearnUpon, or similar solutions
  • Proven ability to manage cross-functional programs and operational workflows
  • Experience supporting customer education, partner education, enablement, certification, or talent development initiatives
  • Strong analytical skills using data to improve adoption, engagement, and program outcomes
  • Ability to balance strategic program goals with operational execution
  • Excellent stakeholder management and cross-functional collaboration skills
  • Experience in a high-growth SaaS environment preferred
  • Fluent English
  • Demonstrated experience leveraging AI, automation, or workflow orchestration tools
  • Curiosity about emerging AI technologies and their application to learning, enablement, and program operations
  • Ability to redesign manual processes into scalable, automated workflows
  • Experience with workflow automation platforms, AI copilots, or no-code automation tools is a strong advantage

Benefits

Comp & perks
  • Competitive package
  • Stock options to ensure you have a stake in Pigment's growth
  • Bike2work scheme – save on a new bike and gear while commuting the greener way
  • Trust and flexible working hours
  • One company offsite every year
  • Brand new offices at the heart of major cities including New York, San Francisco, Toronto, Paris, and London
  • High-end equipment (based on stock/availability)
  • Remote-friendly environment