Pigment

CX Analyst

Pigment

full-time

Posted on:

Location Type: Hybrid

Location: Paris • France

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Tech Stack

Amazon RedshiftBigQueryPythonSQLTableau

About the role

  • Own CS executive dashboards: customer health, churn risk, renewals, NRR, GRR, adoption, and expansion
  • Build advanced Pigment models and customer-level datasets for enterprise lifecycle analysis
  • Standardize enterprise CS & PS metrics and definitions across teams and regions
  • Design and maintain scalable data pipelines from Salesforce, Vitally, Pigment, FreshDesk, Skilljar, Netsuite, Gong and other tools in our stack
  • Partner with Data Engineering on transformations (dbt, warehouse modeling)
  • Drive internal usage & adoption of our Analyst & Modeler AI Agents
  • Ensure data quality, governance, and documentation for all post-sales data assets
  • Act as the analytics partner to CS & PS leadership and regional customer orgs
  • Answer high-impact questions:
  • - What predicts churn in enterprise accounts?
  • - Where are our expansion opportunities?
  • - How does product adoption correlate to renewal outcomes?
  • Build role-based reporting for CSMs, Managers, and Executives
  • Train CS teams on how to use data in QBRs, account planning, and renewal strategy
  • Drive adoption of data tools and insight-driven workflows

Requirements

  • 5–8+ years in Data Analytics, Analytics Engineering, or Business Intelligence
  • Advanced SQL and experience with enterprise-scale data warehouses (Snowflake, BigQuery, Redshift)
  • Strong experience with SaaS metrics at scale (ARR, GRR, NRR, churn, expansion, usage)
  • Hands-on experience with BI tools (Looker, Tableau, Power BI, Mode, etc.)
  • Experience supporting enterprise CS or RevOps teams
  • Pigment experience (Nice-to-Have)
  • Experience with Gainsight, Totango, Salesforce, Zendesk, Segment, Amplitude, or similar dbt, Python, or analytics engineering background (Nice-to-Have)
  • Experience in B2B enterprise SaaS environments (Nice-to-Have)
  • Familiarity with complex renewal and account planning motions (Nice-to-Have)
Benefits
  • Competitive package
  • Equity
  • Healthcare
  • Along with one company offsite every year, we have brand new offices at the heart of major cities including New York, Toronto, Paris, and London
  • High-end equipment (based on stock/availability) to do your work in the best conditions.
  • Hybrid remote policy
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SQLdata analyticsanalytics engineeringbusiness intelligencedata warehousingdata modelingdata governancedata qualitydata pipelinesSaaS metrics
Soft Skills
analytical thinkingcommunicationcollaborationtrainingproblem-solvingleadershiporganizational skillsdata-driven decision makingstakeholder engagementadaptability