Pigment

Team Lead, Success Advisory / Technical Account Manager

Pigment

full-time

Posted on:

Location Type: Hybrid

Location: Toronto • France

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Job Level

Senior

Tech Stack

SQL

About the role

  • Drive the strategic expansion of Pigment’s Success Advisory team, ensuring enterprise customers maximize the value of their investment.
  • Lead a team of experts delivering high-impact technical and change management guidance through both PSPs and strategic engagements.
  • Define and execute the AMER strategy for Success Advisory, ensuring alignment with company goals and customer needs.
  • Scale and enhance the Success Advisory function in AMER, ensuring continuous improvement and innovation in how we deliver technical and strategic advisory services.
  • Oversee the design and delivery of Pigment Success Plans in AMER
  • Enhance our offering based on client feedback, best practices, and collaboration with other teams.
  • Establish operational frameworks for efficient Pigment Success Plans delivery.
  • Track KPIs and use analytics to optimize service offerings.
  • Partner with Product, R&D, Professional Services and Customer Success teams, providing AMER-specific feedback.
  • Collaborate with GTM teams to identify upsell opportunities.
  • Recruit, mentor, and develop a diverse team of experts.
  • Promote a culture of collaboration and continuous learning, empowering team members to contribute ideas and drive customer success.

Requirements

  • 8+ years in customer-facing roles, with experience in Enterprise SaaS products.
  • 2+ years experience building and leading a team
  • Strategic thinker who is comfortable in a fast-paced, always-on, highly ambiguous start-up environment
  • Strong operational and technical skills (EPM, Solution Architecture, SQL, API).
  • Exceptional communication skills and the ability to collaborate cross-functionally.
  • Data-driven approach to strategy and optimization.
Benefits
  • We conduct background checks as part of our hiring process, in accordance with applicable laws and regulations in the countries where we operate.
  • This may include verification of employment history, education, and, where legally permitted, criminal records.
  • Any checks will be conducted lawfully prior to formal employment contracts being signed, with candidate consent, and information will be treated confidentially.
  • Pigment is an equal opportunity employer. We believe diversity is a strength and fosters innovation. We are committed to enabling everyone to feel included and valued at the workplace.
  • All qualified applicants will receive consideration for employment without regard to age, color, family, gender identity, marital status, national origin, physical or mental disability, sex (including pregnancy), sexual orientation, social origin, or any other characteristic protected by applicable laws.
  • We may process your personal data in accordance with our HR Data Protection Notice.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
EPMSolution ArchitectureSQLAPI
Soft Skills
strategic thinkingoperational skillscommunication skillscollaborationteam leadershipmentoringcustomer successcontinuous learning