Head of Community and Customer Marketing

Pigment

full-time

Posted on: 1/15/2026

Location Type: Remote

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About the role

Lead a team of marketers responsible for advocacy, storytelling, communities, and lifecycle engagement.
Build organisational strength and scale through talent development, empowerment, and cross-functional alignment.
Shape global strategy and execution—helping drive alignment, innovation, and impact across the full marketing portfolio.

10+ years of experience in customer marketing, advocacy, or community building within enterprise B2B tech.
A "0-to-1" Builder Mindset: Proven track record of building advocacy and community programs from the ground up, specifically in environments where customer engagement was initially difficult to capture.
Exceptional Influence: Skilled at cross-functional alignment with the ability to influence and operationalise programs across Product, Sales, and Marketing leadership.
Analytical Rigor: The ability to measure and communicate the direct ROI of community and advocacy efforts on brand awareness, pipeline, and retention.
Storytelling Mastery: A strong POV on what makes stories resonate today and a passion for making complex technology narratives engaging and business-critical.

Benefits

Competitive compensation package
Stock options to ensure you have a stake in Pigment's growth
We encourage you to take the time you need. When you work hard, we know you also need to rest, which is why we offer generous time off and parental leave policies
Along with one company offsite every year, we have brand new offices at the heart of major cities including New York, Paris, London and Toronto
High-end equipment (based on stock/availability) to do your work in the best conditions.

Tip: use these terms in your resume and cover letter to boost ATS matches.

customer marketingadvocacy programscommunity buildingROI measurementstorytelling

leadershipinfluencecross-functional alignmentanalytical thinkingcommunication