Customer Success Architect
Picus Security
full-time
Posted on:
Location Type: Remote
Location: United States
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Tech Stack
About the role
- Refine and scale core customer success processes such as onboarding, adoption planning, platform expansion, health monitoring, and quarterly business reviews
- Partner with customers and internal stakeholders to drive product adoption, demonstrate value realization, and identify expansion opportunities
- Lead customer advocacy initiatives including case studies, reference calls, and participation in customer advisory boards
- Represent Picus customer success stories and best practices at events, panels, and webinars
- Collaborate with Sales, Product, and Support teams to ensure seamless customer experience and resolution of escalations
- Provide customer-driven feedback on product enhancements and feature requests
- Willing to travel within the US for on-site customer meetings, training sessions, and key industry events
Requirements
- BS degree or combination of education and pre-sales/customer success experience in Security, Cloud, and Network Systems
- At least five years of experience working within a Sales Engineering or Customer Success role
- Demonstrated success building executive relationships and driving strategic account planning
- Broad technology experience including risk visibility and prioritization, cloud architecture, networking, security, and IT transformation
- Understand the architecture/design of solutions built on-prem and cloud
- Experience managing complex customer lifecycles from onboarding through renewal and expansion
- Demonstrated ability to be consultative, proactive, and outcome focused
Benefits
- Unlimited opportunity!
- Global exposure - Get a lot of experience working not only in a fast-growing startup but also interact with customers all around the world.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer success processesonboardingadoption planningplatform expansionhealth monitoringquarterly business reviewscloud architecturenetworkingsecurityIT transformation
Soft skills
consultativeproactiveoutcome focusedrelationship buildingstrategic account planning
Certifications
BS degree