Implementation Specialist
PickTrace
contract
Posted on:
Location Type: Remote
Location: Remote • California • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Provide onsite support and assist to ensure clients are effectively adopting our software
- Collaborate directly with Field users in building greater comfort with our application
- Lead in-person training sessions to uplevel PickTrace users
- Build relationships with our clients and establish yourself as a trusted point of contact for questions, concerns, and feedback
- Document and share learnings and feedback from clients and users across the business
- Collaborate cross-functionally with Support, Implementations, Customer Success, Product and our Engineering teams to solve our customers’ needs, better understand users, and incorporate learnings into the product and proposed Field processes
- Contribute to the vision and process for onboarding and support success.
Requirements
- Must be bilingual in English and Spanish
- Willingness to be onsite with our customers 80%+ of the time
- Agricultural experience and/or knowledge strongly preferred
- You have a Customer-service orientation and a genuine desire to drive successful outcomes within the agricultural sector
- An exceptional communicator who can clearly diagnose and articulate problems and solutions even when operating under uncertainty
- A dynamic team-player who can work effectively within a small, nimble, and collaborative team
- An effective trainer who can tailor communication styles and training approaches for users with varying degrees of technical acumen on how to use PickTrace technology in the field
- Comfortable working in a dynamic and fast-paced environment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
trainingcustomer supportproblem diagnosiscommunicationuser onboardingfeedback documentationsoftware adoptionagricultural knowledgetechnical acumen
Soft skills
bilingualcustomer-service orientationexceptional communicatorteam playerdynamiccollaborativeadaptabilityrelationship buildingtrustworthiness