Picarro

Engineer

• The Forward Deployed Engineer – Oil, Gas & Chemicals is responsible for driving adoption, enablement, and value realization at customer sites during pilots and early-stage engagements.
• Working with one customer at a time, the FDE ensures that Picarro's Fenceline Monitoring Solution and PicarroLink platform are embedded into Environmental, HSSE, and Operations workflows as an active, real-time tool — not a passive data archive.
• Delivery, commissioning, and hardware support are handled by Picarro's Operations and Delivery function; the FDE collaborates with that team but is focused entirely on the adoption and enablement work that determines whether a customer changes how they operate.
• Success is measured by the depth and consistency of customer adoption, the quality of value realized during the engagement, and the insights fed back to Customer Success and Product.
• Participate in pre-sales conversations, technical working sessions, and pilot design — bringing operational credibility to discussions about how PicarroLink integrates into a customer's existing workflows, data environment, and compliance obligations.
• Help define what success looks like and how it will be measured.
• Ongoing engagement with HSSE and Operations workers and leaders to build early alignment on objectives, establish relationships that support access and credibility during deployment, and ensure that pilot design reflects real operational constraints.
• Design and deliver structured, hands-on onboarding for Environmental, HSSE, and Operations personnel.
• Build confidence in PicarroLink — alerts, dashboards, event interpretation, and daily data review. Develop site-specific superusers who can train and sustain adoption across shifts and personnel changes, reducing dependency on Picarro's presence over time.
• Drive this cycle into existing daily operational procedures and compliance practice shifting customers from reactive, schedule-driven programs to proactive, signal-driven operations.
• Own the goal of consistent, meaningful daily use of PicarroLink across Environmental and Operations functions. Lead on the software side — configuring detection thresholds, alerts, and dashboards in collaboration with the customer team; demonstrating and embedding digital ways of working as the new operational standard.
• Make the shift to real-time feel natural and inevitable.
• Work closely with the assigned Customer Success Manager to maintain a real-time view of adoption health, workflow integration status, and value realization. Contribute to Quarterly Business Reviews, success criteria tracking, and customer health reporting. Ensure Customer Success has the ground-level insight needed to manage the account effectively.
• Translate direct field observations — workflow gaps, usability friction, unmet customer needs — into structured, actionable product feedback. Serve as a primary Voice of Customer input to the Product Owner and Industry Solution Director.

Forward Deployed Engineer – Oil, Gas, Chemicals