Senior Customer Development Manager

PIB Group

Leader of Lettings responsible for driving growth with letting agents for HomeLet and Let Alliance. Focused on pipeline building, sales targets, and client relationship management.

Posted 5/22/2026full-timeLincoln • 🇬🇧 United KingdomSenior💰 £65,000 per yearWebsite

About the role

Key responsibilities & impact

Driving growth across our full letting’s product range, hitting - and beating - regional sales targets
Building and owning a high-quality pipeline of letting agents, with every opportunity clearly identified
Winning and onboarding new agents, working closely with our new agent team
Maximising value from every relationship by embedding our “Fit for the future” proposition
Delivering a robust contact strategy so agents feel valued, supported and “loved” by HomeLet and Let Alliance
Running impactful sales meetings and training, confidently presenting our portfolio
Using data and insight to report on pipeline, performance and opportunities - and acting on it
Owning issues and complaints, seeing them through to resolution and driving service improvement
Representing us at industry events and staying close to lettings market trends and competitors
Staying fully compliant with FCA and internal requirements

Requirements

What you’ll need

Proven B2B field sales or account management experience (lettings, property or financial services ideal)
A strong record of building pipelines and converting them into profitable, long-term relationships
Confident presenter and trainer with influence at branch and senior level
Commercial, data-savvy and disciplined in reporting and CRM (Salesforce experience a plus)
Genuine passion for customer service and creating a memorable “personal touch”
Self-motivated, target-driven and comfortable travelling as required

Benefits

Comp & perks

26 days annual leave + bank holidays with the option to buy up to 5 additional days
Pension scheme
Death in service- 4x annual salary
Retail discounts
Learning and development opportunities and apprenticeships
Enhanced maternity & paternity packages
Counselling support
Health cash plan
Employee benefits and welfare package to support with financial management, health screening, menopause support, stopping smoking
Free onsite parking

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

B2B salesaccount managementpipeline buildingdata reportingCRMSalesforcesales trainingsales strategycustomer serviceservice improvement

Soft Skills

confident presenterinfluencing skillsself-motivatedtarget-drivenrelationship buildingcommunicationproblem-solvingcustomer focusteam collaborationadaptability