Patient Accounts Receivable Representative

Physical Therapy & Sports Medicine Centers

Patient Accounts Representative in a remote role managing account balances for patients in physical therapy. Engaging with patients and ensuring clear communication for treatment continuity.

Posted 5/22/2026full-timeRemote • Connecticut • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Make outbound calls to patients currently receiving care to resolve account balances
Take inbound calls and answer patient billing questions with clarity and professionalism
Process payments and update accounts accurately
Work assigned accounts using reporting tools to prioritize follow-up
Document all activity and coordinate updates with billing and clinic teams
Identify and communicate insurance or account changes

Requirements

What you’ll need

1–2 years of experience in collections, patient accounts, and outbound calling
Strong customer service mindset (empathetic, not transactional)
Confident communicator—clear, calm, and persuasive
Highly organized with strong time management skills
Tech-savvy: comfortable navigating multiple systems, Excel, and Microsoft Office

Benefits

Comp & perks

Fully remote work environment
Supportive, team-oriented culture
A role where your communication skills truly matter
Opportunity to grow within a respected healthcare organization

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

collectionspatient accountsoutbound callingpayment processingaccount updates

Soft Skills

customer servicecommunicationorganizationtime managementempathy