Client Experience Manager

Phreesia

Client Experience Manager driving business with digital media buyers and Life Science companies. Seeking candidates with healthcare experience to foster relationships and generate new business opportunities.

Posted 5/22/2026full-timeNew York City • New York • 🇺🇸 United StatesMid-LevelSenior💰 $135,000 - $150,000 per yearWebsite

About the role

Key responsibilities & impact

Generate new business with media/advertising buying agencies/AORs/Life Science companies for appropriate brands that have patient and/or HCP-facing strategic imperatives
Leverage your confidence, strong organizational and time management skills to foster healthy relationships with all levels of customers (virtually and in-person) that allow you to share our capabilities through presentations and listen for brand leads
Manage client relationships through organizational changes and follow pharmaceutical industry trends, new product launches, and client-specific news daily
Work with a great deal of independence to prepare/present advertising/campaign capabilities presentations and product demonstrations with the goal of increasing opportunities and hit sales goals
Develop strategic and creative account plans for managing digital advertising agencies/life science companies and their respective brand opportunities, complete advertising media agency RFP templates and ensure that Phreesia is included in such proposals
Collaborate across Network Solutions teams and mentor junior team member to drive strategic initiatives.

Requirements

What you’ll need

Bachelor’s degree and 4+ years of account or client facing experience in digital sales, media or creative agencies, healthcare publishing, or digital advertising
Healthcare experience required; Point of Care, Out of Home, Programmatic, Pharmaceutical (DTC and/or HCP) and/or OTC experience highly valued
Familiarity with digital media vernacular including recommending new actions clients could take to increase brand awareness based on campaign insights/measurement
Expertise creating presentations using PowerPoint that “WOW!” the customer and lead to securing new business
Enthusiasm to connect with clients outside of a business office in social settings within the NYC area adjacent areas as well as occasionally travel to clients outside of the NYC area.

Benefits

Comp & perks

100% Remote work + home office expense reimbursements
Competitive compensation
Flexible PTO + 8 company holidays
Monthly reimbursement for cell phone + internet + wellness
100% Paid 12-week parental leave to our U.S. employees, as well as a generous parental benefit to our employees in Canada
Variety of insurance coverage for people (and pets!)
Continuing education and professional certification reimbursement
Opportunity to join an Employee Resource Group.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

digital salesmedia buyingadvertisingaccount managementpresentation creationcampaign measurementstrategic planningRFP preparationclient relationship managementhealthcare publishing

Soft Skills

organizational skillstime managementrelationship buildingcommunicationmentoringindependencecreativityenthusiasmcollaborationpresentation skills