Phreesia

Senior Client Success Associate

Phreesia

internship

Posted on:

Location Type: Remote

Location: United States

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Job Level

Senior

About the role

  • Proactively engage clients to support and drive adoption and usage of specific products and features within the Phreesia solution, ensuring maximum business benefits for the client
  • Partner with client executives and key business leaders
  • Collaborate with Phreesia teams, including Business Development, Support, Product Management, Client Services and Sales to address customer issues
  • Act as the Subject Matter Expert and product Super User for the existing client base, implement new add on features and products
  • Ensure overall satisfaction and engagement for Phreesia's clients
  • Proactively address client risks based on product usage trends and key performance indicators

Requirements

  • Bachelor's degree required
  • Experience generating opportunities and/or upselling to book of business
  • Confident, high energy, self-motivated and a true team player
  • Ability to prioritize multiple demands in a fast-paced and dynamic environment
  • Ability to work with customers to understand their needs and develop custom solutions
  • Superior leadership, influence, communication, interpersonal, presentation, meeting facilitation, and telephone skills
  • Skilled at anticipating and solving problems
  • Should this position transition into a full-time, permanent role, it will include a travel requirement of up to 50%.
Benefits
  • 100% Remote work + home office expense reimbursements
  • Competitive compensation
  • Flexible PTO + 8 company holidays
  • Monthly reimbursement for cell phone + internet + wellness
  • 100% Paid 12-week parental leave to our U.S. employees, as well as a generous parental benefit to our employees in Canada
  • Variety of insurance coverage for people (and pets!)
  • Continuing education and professional certification reimbursement
  • Opportunity to join an Employee Resource Group.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
upsellingclient engagementproduct implementationcustomer issue resolutionperformance indicators
Soft Skills
confidentself-motivatedteam playerprioritizationproblem-solvingleadershipcommunicationinterpersonalpresentationmeeting facilitation
Certifications
Bachelor's degree