Phreesia

Bilingual Patient Advocate

Phreesia

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Salary

💰 $18 - $23 per hour

Job Level

Mid-LevelSenior

About the role

  • Serve as the first point of contact for patients regarding billing questions, account balances, setting up payment plans, and create new or add charges to existing AccessOne accounts by handling inbound and outbound patient interactions with a high degree of professionalism, empathy and efficiency
  • Review patient accounts, verify balances, and provide clear explanation of statements and adjustments
  • Use judgment and problem-solving skills to resolve inquiries, troubleshoot issues, and provide accurate guidance and information about products, services and policies, and escalate complex issues when necessary while maintaining ownership of the patient’s experience
  • Meet quality, accuracy, and service-level standards while maintaining empathy and professionalism
  • Collaborate with internal teams to share patient insights and support continuous improvement
  • Protect patient privacy and adhere to HIPAA, financial compliance requirements, and organizational policies
  • Other tasks or projects as needed or assigned

Requirements

  • Bachelor's Degree required
  • Proficiency with MS Office, Windows OS, and web browsers
  • Effective time management and organizational skills
  • High level of professionalism, reliability, and integrity
  • Ability to work uninterrupted 8-hour shifts with scheduled rest breaks and meal periods
  • Ability to work in a fast-paced environment while maintaining accuracy and focus
  • Strong analytical and decision-making skills to evaluate account details and recommend solutions
  • Proven ability to safeguard highly confidential information
  • Ability to respond to and de-escalate sensitive matters with patience, compassion, and empathy
  • Spanish language fluency
  • Medical billing experience (preferred)
  • Call center experience (preferred)
Benefits
  • 100% Remote work + home office expense reimbursements
  • Competitive compensation
  • Flexible PTO + 8 company holidays
  • Monthly reimbursement for cell phone + internet + wellness
  • 100% Paid 12-week parental leave to our U.S. employees, as well as a generous parental benefit to our employees in Canada
  • Variety of insurance coverage for people (and pets!)
  • Continuing education and professional certification reimbursement
  • Opportunity to join an Employee Resource Group.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
medical billingaccount managementproblem-solvinganalytical skillsdecision-makingtime managementorganizational skillsSpanish language fluency
Soft skills
professionalismempathyreliabilityintegritypatiencecompassionfocuscommunication
Certifications
Bachelor's Degree