Enterprise Client Success Manager
Phreesia
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $132,500 - $145,000 per year
Job Level
Mid-LevelSenior
About the role
- Apply knowledge of hospital revenue cycle management, AccessOne products, and client needs (strategic projects and goals, history, staffing/structure, etc.) to effectively provide insights on the value AccessOne is or can bring to assigned portfolio.
- Apply critical thinking and data-literacy skills to analyze and evaluate client data against client and AccessOne strategic or project-based goals to identify trends and opportunities, monitor and optimize performance, and resolve issues.
- Utilize various digital applications (including presentation, productivity, and communication software) to prepare and deliver dynamic and professional communications, multi-media trainings, presentations, and proposals.
- Occasional travel to onsite locations, various local, regional, or national conferences, and to AccessOne locations for in-person projects, meetings, etc.
- Engage with client executives, in person and electronically, to develop effective and authentic relationships and promote client satisfaction and retention.
Requirements
- Bachelors degree in Healthcare Administration, Business Administration, Finance, or a related field
- Experience with patient accounting and electronic medical record software (Epic, Cerner, Siemens, Meditech, IDX, McKesson, Athena, etc.)
- Experience with EDI and API automation processes, patient access and financing, sales and upselling, data analytics, technology implementation and support, project management, and end-user training.
- Experience in one or more of the following: Revenue cycle management, Patient access or clinical care, Technology implementation
- 5+ years of experience in an account management, client success, customer service, or related role; direct Healthcare related experience, with Revenue Cycle preferred
- Substantial knowledge of EDI and API automation processes.
Benefits
- 100% Remote work + home office expense reimbursements
- Competitive compensation
- Flexible PTO + 8 company holidays
- Monthly reimbursement for cell phone + internet + wellness
- 100% Paid 12-week parental leave to our U.S. employees, as well as a generous parental benefit to our employees in Canada
- Variety of insurance coverage for people (and pets!)
- Continuing education and professional certification reimbursement
- Opportunity to join an Employee Resource Group.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
hospital revenue cycle managementdata analyticsproject managementpatient accounting softwareelectronic medical record softwareEDI automation processesAPI automation processestechnology implementationend-user trainingsales and upselling
Soft skills
critical thinkingdata literacyrelationship buildingclient satisfactioncommunicationpresentation skillsproblem solvingorganizational skillscollaborationadaptability