Phreesia

Enterprise Client Success Manager

Phreesia

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $132,500 - $145,000 per year

About the role

  • Apply knowledge of hospital revenue cycle management, AccessOne products, and client needs (strategic projects and goals, history, staffing/structure, etc.) to effectively provide insights on the value AccessOne is or can bring to assigned portfolio.
  • Apply critical thinking and data-literacy skills to analyze and evaluate client data against client and AccessOne strategic or project-based goals to identify trends and opportunities, monitor and optimize performance, and resolve issues.
  • Utilize various digital applications (including presentation, productivity, and communication software) to prepare and deliver dynamic and professional communications, multi-media trainings, presentations, and proposals.
  • Occasional travel to onsite locations, various local, regional, or national conferences, and to AccessOne locations for in-person projects, meetings, etc.
  • Engage with client executives, in person and electronically, to develop effective and authentic relationships and promote client satisfaction and retention.

Requirements

  • Bachelors degree in Healthcare Administration, Business Administration, Finance, or a related field
  • Experience with patient accounting and electronic medical record software (Epic, Cerner, Siemens, Meditech, IDX, McKesson, Athena, etc.)
  • Experience with EDI and API automation processes, patient access and financing, sales and upselling, data analytics, technology implementation and support, project management, and end-user training.
  • Experience in one or more of the following: Revenue cycle management, Patient access or clinical care, Technology implementation
  • 5+ years of experience in an account management, client success, customer service, or related role; direct Healthcare related experience, with Revenue Cycle preferred
  • Substantial knowledge of EDI and API automation processes.
Benefits
  • 100% Remote work + home office expense reimbursements
  • Competitive compensation
  • Flexible PTO + 8 company holidays
  • Monthly reimbursement for cell phone + internet + wellness
  • 100% Paid 12-week parental leave to our U.S. employees, as well as a generous parental benefit to our employees in Canada
  • Variety of insurance coverage for people (and pets!)
  • Continuing education and professional certification reimbursement
  • Opportunity to join an Employee Resource Group.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
hospital revenue cycle managementdata analyticsproject managementpatient accounting softwareelectronic medical record softwareEDI automation processesAPI automation processestechnology implementationend-user trainingsales and upselling
Soft Skills
critical thinkingdata literacyrelationship buildingclient satisfactioncommunicationpresentation skillsproblem solvingorganizational skillscollaborationadaptability