Customer Support Agent

Phorest Software

Customer Support Agent assisting salons and medispas with technical issues and delivering excellent customer experience. Join a remote team at Phorest to support clients effectively.

Posted 5/23/2026full-timeRemote • Arizona, Connecticut, Florida, Illinois, Maryland, Massachusetts, New Jersey, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, Texas, Utah • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Respond to incoming calls, live chats, and emails from Phorest clients.
Diagnose and troubleshoot software questions.
Use remote-access tools to support clients through technical issues.
Build strong product knowledge across the Phorest platform.
Escalate more complex or critical issues to senior support teams.
Act as the voice of the customer by sharing product feedback and feature requests.
Collaborate with Support, Product, and Engineering teams.

Requirements

What you’ll need

Experience in the salon, spa, or medi-spa industry, or at least one year in a technical support or customer service role.
Strong written and verbal communication skills.
Calm, methodical approach to problem-solving.
Comfort working independently in a remote environment.
Familiarity with standard computer operations, including web browsers, email tools, software installation, and basic networking concepts.
Availability to work the required schedule as business needs dictate.
Nice to Have: Previous experience using or supporting Phorest software, experience with point-of-sale software, familiarity with tools like Zendesk, Slack, or Notion, experience supporting small business owners, previous experience mentoring teammates or supporting team development.

Benefits

Comp & perks

Medical, Dental, Life, AD&D, Short Term Disability, an EAP, and wellness perks.
Optional extras, such as a 401(k) and a range of upgraded insurance options.
Career development resources, including in-house Learning and Development/Business coach and online resources like LinkedIn learning.
Regular social events for team building.
Opportunities to join or champion Employee Resource Groups.

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

technical supportproblem-solvingsoftware troubleshootingremote-access toolssoftware installationbasic networking concepts

Soft Skills

strong written communicationstrong verbal communicationcalm approachmethodical approachindependent work