Team Manager, Commercial Customer Success

Phorest Software

Team Manager in Customer Success for a SaaS provider in the beauty industry. Leading a team to optimize customer retention and revenue growth strategies across German-speaking markets.

Posted 4/28/2026full-timeKöln • 🇩🇪 GermanyMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Responsibility for the development and performance of a team of Customer Success Managers
Shaping the Customer Success strategy in close coordination with regional leadership
Accountability for commercial planning, budgeting and core Customer Success KPIs
Ensuring measurable customer value through post-onboarding strategies
Team leadership and development, including coaching and career growth
Ownership of the Customer Success commercial plan and ongoing development of the overall strategy
Building strong relationships at regional and global levels and analyzing data on churn, retention, etc.

Requirements

What you’ll need

Proven experience leading a Customer Success or commercial function, ideally in a SaaS environment
Strong commercial acumen: understanding of relevant KPIs and financial metrics (e.g., ARR, Net Upsell, Churn) and the ability to align decisions accordingly
Experience in value selling and the ability to influence stakeholders confidently
Strong coaching and leadership skills: you develop people and create an environment of high ownership and trust
High problem-solving ability, forward-thinking mindset and willingness to engage in complex customer situations
Very good German and good English (our company language is English)

Benefits

Comp & perks

Permanent employment with an international company from Ireland with a start-up mentality
28 days of annual leave + 2 wellness days
Buddy program (remote support from experienced colleagues at headquarters)
Subsidy for Urban Sports membership
An international, open team with a shared goal: to deliver the best service in the world
Real development opportunities – we are growing fast and promote internal career paths

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer Successcommercial planningbudgetingKPI analysisvalue sellingfinancial metricsARRNet UpsellChurn

Soft Skills

team leadershipcoachingcareer developmentrelationship buildingproblem-solvingforward-thinkinginfluencing stakeholdershigh ownershiptrust