Manager, Commercial Customer Success

Phorest Software

Manager of Customer Success at Phorest requires leadership of a Customer Success team. Role involves developing a strategy for growth and enhancing customer satisfaction in the beauty industry.

Posted 4/25/2026full-timeCologne • 🇩🇪 GermanyMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Team leadership & development
Strategic growth & commercial impact
End-to-end alignment & data advocacy
KPI ownership & business impact
Team growth & performance
Strategic roadmap & alignment
Operational excellence & data-driven management

Requirements

What you’ll need

Proven experience leading a Customer Success or commercial function, ideally in a SaaS environment
Strong commercial mindset: understanding of relevant KPIs and financial metrics (e.g., ARR, Net Upsell, Churn) and the ability to align decisions to them
Experience in value selling and the ability to confidently influence stakeholders
Strong coaching and leadership skills: you develop people and create an environment of high accountability and trust
High problem-solving ability, forward-thinking approach and willingness to step into complex customer situations
Excellent German and good English skills (our company language is English).

Benefits

Comp & perks

Permanent position at an international company based in Ireland with a start-up mentality
28 days of annual leave + 2 wellness days
Buddy program (remote support from experienced colleagues at HQ)
Contribution towards Urban Sports membership
An international, open team with a shared goal: to provide the best service in the world
Real development opportunities – we are growing quickly and encourage internal career paths

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

KPI ownershipfinancial metricsvalue sellingSaaS environmentARRNet UpsellChurn

Soft Skills

team leadershipcoachingproblem-solvingforward-thinkinginfluencing stakeholdershigh accountabilitytrust building