Implementation Project Manager II

Phonism by Inlayer

. Responsible for requirements gathering & defining project scope and objectives.

Posted 4/21/2026full-timeRemote • 🇬🇧 United KingdomMid-LevelSenior💰 £38,000 - £51,500 per yearWebsite

Tech Stack

Tools & technologies

PMPVoIP

About the role

Key responsibilities & impact

Responsible for requirements gathering & defining project scope and objectives.
Provide Implementation Services 8-5 BST (British Summer Time Zone).
Manages all phases of client onboarding & develops detailed work plans, project plans, schedules, project estimates, status reports, and processes to ensure user satisfaction, project continuity and the timely delivery of services.
Conducts regular project meetings and is responsible for project tracking and analysis.
Sets deadlines, assigns responsibilities, and monitors and summarizes progress of project.
Responsible for design of telephone, voicemail, call flows, and email systems as well as provisioning client services.
Responsible for managing equipment procurement and provisioning.
Responsible for coordinating the ordering and delivering of Telco circuits and DIDs.
Responsible for the project’s commitment to quality.
Maintain a mindset of continuous improvement, in terms of efficiency of processes & customer satisfaction and optimization.
Must be courteous and polite in written and oral communication, and be able to get ideas across in a non-confrontational manner in one-to-one situations, small groups, and before large audiences.
Performs a variety of tasks. Leads and directs the work of others. A wide degree of creativity and latitude is expected. Any other duties as assigned by management.

Requirements

What you’ll need

Bachelor’s degree or 6+ years relevant experience required.
Fields of Information Systems or related field desired, graduate degree or certificates a plus.
PMP Certification a plus.
4+ years of project management experience and/or 4+ years of project implementation experience in a technology area (preference given to VoIP, networking, or telecom).
Demonstrate excellent project management, consulting, and problem-solving skills.
Strong in oral and written communications to exchange information, explain procedures, techniques, and answer questions in a clear logical manner.
Able to manage clients to tight implementation schedules, proactively set and maintain expectations, and maintaining good client relationships (mostly remotely vs. onsite).
Able to track and manage multiple concurrent implementation projects and related tasks at different project phases and for different clients, and coordinate the tasks across multiple internal teams and clients.
Able to effectively utilize implementation support staff.
Demonstrate strong technical aptitude and ability to learn technologies and their applications quickly.
Able to accommodate a flexible work schedule that frequently includes some evening and weekend hours (~20% on average).
Able to travel (less than 20%), sometimes on short notice.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Phonism by Inlayer Website LinkedIn All Job Openings 11 - 50 employees An advanced automation platform designed to deploy, manage, secure and migrate SIP devices at scale. Implementation Project Manager II Job not on LinkedIn 🔥 7 minutes ago 🇬🇧 United Kingdom – Remote 💵 £38k - £51.5k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 👷‍♀️ Project Manager Apply Now Find Hiring Managers Customize resume for this job Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Responsible for requirements gathering & defining project scope and objectives.
Provide Implementation Services 8-5 BST (British Summer Time Zone).
Manages all phases of client onboarding & develops detailed work plans, project plans, schedules, project estimates, status reports, and processes to ensure user satisfaction, project continuity and the timely delivery of services.
Conducts regular project meetings and is responsible for project tracking and analysis.
Sets deadlines, assigns responsibilities, and monitors and summarizes progress of project.
Responsible for design of telephone, voicemail, call flows, and email systems as well as provisioning client services.
Responsible for managing equipment procurement and provisioning.
Responsible for coordinating the ordering and delivering of Telco circuits and DIDs.
Responsible for the project’s commitment to quality.
Maintain a mindset of continuous improvement, in terms of efficiency of processes & customer satisfaction and optimization.
Must be courteous and polite in written and oral communication, and be able to get ideas across in a non-confrontational manner in one-to-one situations, small groups, and before large audiences.
Performs a variety of tasks. Leads and directs the work of others. A wide degree of creativity and latitude is expected. Any other duties as assigned by management. 🎯 Requirements
Bachelor’s degree or 6+ years relevant experience required.
Fields of Information Systems or related field desired, graduate degree or certificates a plus.
PMP Certification a plus.
4+ years of project management experience and/or 4+ years of project implementation experience in a technology area (preference given to VoIP, networking, or telecom).
Demonstrate excellent project management, consulting, and problem-solving skills.
Strong in oral and written communications to exchange information, explain procedures, techniques, and answer questions in a clear logical manner.
Able to manage clients to tight implementation schedules, proactively set and maintain expectations, and maintaining good client relationships (mostly remotely vs. onsite).
Able to track and manage multiple concurrent implementation projects and related tasks at different project phases and for different clients, and coordinate the tasks across multiple internal teams and clients.
Able to effectively utilize implementation support staff.
Demonstrate strong technical aptitude and ability to learn technologies and their applications quickly.
Able to accommodate a flexible work schedule that frequently includes some evening and weekend hours (~20% on average).
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Hard Skills & Tools

project managementrequirements gatheringproject scope definitionproject trackingproject analysisVoIPnetworkingtelecomimplementation servicesequipment procurement

Soft Skills

communicationproblem-solvingclient relationship managementcreativityleadershipcourtesypolitenesscontinuous improvementteam coordinationflexibility

Certifications

Bachelor's degreePMP Certification