Phoenix Support Services Inc. 

Operations

• Develop and implement operational strategies to improve delivery of digital marketing services
• Supervise and lead a team of digital marketing professionals, including project managers, campaign specialists, and analysts
• Continuously assess and refine operational processes to maximize productivity and quality
• Collaborate with client services to understand client requirements and ensure client satisfaction
• Manage resource allocation, staffing, and budgeting to meet project demands and deadlines
• Oversee quality control processes and enforce quality assurance protocols
• Define and track key performance indicators (KPIs) and generate regular operational reports
• Collaborate with external vendors and partners to support digital marketing campaigns
• Stay updated on industry trends and recommend tools and software for operational efficiency
• Build and customize websites, manage plugins, and handle website migrations and launches
• Provide critical support to the CEO as a trusted point of contact and assistant

Digital Operations Manager

Data Entry

• Maintain accurate and up-to-date records in the company database using Zoho
• Enter data from various digital sources (emails, online forms, shared drives) ensuring accuracy and completeness
• Perform basic administrative tasks such as filing and document sharing using cloud-based tools
• Provide crucial support to the CEO and the organization
• Work remotely on a graveyard-shift schedule as required
• Collaborate within a small, dynamic team to support digital marketing operations

Data Entry Assistant

Backend Engineer

• Set up and configure Go High Level (GHL) software according to company requirements
• Customize GHL settings and ensure seamless integration with existing tools and platforms
• Identify opportunities for automation and implement automated workflows, campaigns (email, SMS, follow-ups)
• Set up lead capture forms, landing pages, funnels, lead follow-up pipelines, lead scoring and segmentation
• Customize and manage the GHL CRM: pipelines, deals, contact records, and ensure data accuracy
• Develop, manage, and track marketing campaigns across email, SMS, and social media; analyze performance
• Configure communication channels, appointment scheduling, reminders, and ensure professional client communication
• Create and maintain custom reports and dashboards; monitor KPIs and provide regular updates to management
• Train team members on GHL usage and provide ongoing support and troubleshooting

Digital Operations Manager

Data Entry Assistant

Software Specialist, Go High Level