Credit Control Administrator
Phoenix Software Limited
full-time
Posted on:
Location Type: Hybrid
Location: Pocklington • United Kingdom
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About the role
- Support Credit Controllers with the collection of customer debts in line with agreed terms of trade.
- Assist in driving debtor days towards or below the company target of 30 days.
- Set up new customer accounts accurately, ensuring correct terms of trade, credit limits, VAT information and documentation are in place.
- Release held customer orders promptly where appropriate, escalating higher‑risk cases when required.
- Allocate daily cash receipts to customer accounts and prepare daily cheque banking.
- Issue copy invoices and monthly statements to customers.
- Process customer credit card payments.
- Organise reminder letters and 7‑day overdue letters, liaising with Account Managers where necessary.
- Collate information to support decisions on credit limits and account risk.
- Manage internal and customer queries to ensure timely and effective resolution.
- Maintain accurate and up‑to‑date records in Sage and Oasis, including notes and supporting documentation.
- Support the Credit Control team during peak periods and provide holiday cover when required.
- Assist the Purchase Ledger team when needed.
- Identify opportunities to improve credit control processes and systems.
- Carry out responsibilities in line with company data protection and information security policies.
Requirements
- Minimum of 2 years’ experience in a relevant finance or credit control role.
- Strong organisational skills with the ability to plan, prioritise and manage workload effectively.
- High attention to detail with strong analytical and problem‑solving skills.
- Confident and professional customer communication skills, including telephone contact and negotiation.
- Ability to assess and manage risk when setting credit limits and releasing held orders.
- Proactive, determined and enthusiastic approach with a “can‑do” attitude.
- Strong team player with the ability to build effective relationships across the wider business.
- Takes ownership and accountability for tasks, keeping managers informed of progress.
- Experience using financial systems and tools with confidence and accuracy.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
credit controldebt collectioncredit risk assessmentcash allocationinvoice processingcredit card payment processingdata managementfinancial analysisprocess improvement
Soft Skills
organizational skillsattention to detailanalytical skillsproblem-solving skillscustomer communicationnegotiation skillsproactive attitudeteam playerownership and accountability