Process Excellence & Automation Manager

PHOENIX Business Services

Process Excellence & Automation Manager driving finance transformation at PHOENIX Business Services in Vilnius. Leading operational excellence initiatives and managing automation projects across finance processes.

Posted 5/17/2026full-timeVilnius • 🇱🇹 LithuaniaMid-LevelSenior💰 €5,800 - €6,960 per monthWebsite

Tech Stack

Tools & technologies

RPA

About the role

Key responsibilities & impact

Develop and drive the operational excellence and transformation roadmap for Phoenix finance processes, including the Shared Services Center in Lithuania
Define and manage a value framework, ensuring tracking and realization of benefits from efficiency and transformation initiatives
Drive end-to-end process optimization through a combination of Business Process Management (BPM), automation (including RPA), Process Mining/Intelligence, Agentic AI, and selective Lean methodologies
Own and manage an automation and AI use‑case portfolio for Finance processes (i.e., P2P, O2C, R2R), including prioritization, backlog management, and delivery coordination
Establish and maintain finance process KPIs and SLAs, ensuring performance transparency and alignment with business objectives
Ensure end‑to‑end delivery of automation and AI initiatives, from business demand through implementation to stable operations
Ensure sustainable delivery and maintenance of automation solutions, including governance, monitoring, and continuous improvement
Collaborate with IT architects and technology teams to ensure secure, stable, and scalable integration of digital solutions
Upskill and support teams in adopting digital tools, automation, and data-driven ways of working
Partner with stakeholders across Corporate Business Services and Business Units to drive a culture of innovation, standardization, and continuous improvement
Drive and ensure delivery of tangible efficiency targets, monitoring outcomes, and clearly communicating results to senior management
Lead and develop the Process Excellence team within Phoenix Business Services

Requirements

What you’ll need

University degree and 5+ years relevant work experience in finance transformation, operational excellence, or similar
Proven track record of delivering measurable efficiency gains and leading transformation initiatives
Strong expertise in process optimization (BPM, Lean/Six Sigma) combined with digital approaches
Hands-on experience with automation (RPA), Process Mining/Intelligence, and relevant exposure to (Agentic) AI use case
Strong delivery management and stakeholder coordination skills in cross-functional environments
Demonstrated ability to motivate, influence, and gain commitment and achieve credibility at all levels of the organization
Analytical, results-driven mindset with experience in value realization and driving adoption of digital solutions
Solid understanding of end-to-end finance processes is considered an advantage
Experience in a Shared Service environment is an advantage
Fluent in English

Benefits

Comp & perks

Private health insurance
Annual bonus
Public transport compensation
Referral bonus
Pet-friendly office with entertainment area
Team buildings and social events
Hybrid work from the heart of Vilnius and your beloved home
Leadership trainings
Language courses
4 trust days per year
Gamified monetary rewards for automation projects
Individualized competency development plan for your future career
Compensation for your home office

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Applicant Tracking System Keywords

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Hard Skills & Tools

Business Process ManagementautomationRPAProcess MiningAgentic AILean methodologiesSix Sigmafinance transformationprocess optimizationvalue realization

Soft Skills

delivery managementstakeholder coordinationmotivationinfluencecredibilityanalytical mindsetresults-drivencommunicationteam leadershipcross-functional collaboration