Licensed Customer Service Representative

PHLY

. Address client needs and concerns via phone and email .

Posted 5/7/2026full-timeMt. Laurel • New Jersey, North Carolina, Pennsylvania, Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $43,000 - $46,000 per yearWebsite

About the role

Key responsibilities & impact

Address client needs and concerns via phone and email
Maintain and utilize a working understanding of underwriting compliance guidelines
Answer back-to-back inbound calls
Make outbound calls to customers for as needed follow-ups
Establish rapport quickly and build positive customer relationships
Provide prompt, accurate and friendly customer service
Service can include responding to inquiries regarding insurance eligibility, coverages, making changes to in-force policies, claim submissions, cancellations/non-renewals and billing clarifications

Requirements

What you’ll need

High school diploma or equivalent
Active P&C or Personal Lines insurance license in your state of residence
Prior experience working in a customer facing insurance service role
Demonstrated success in a team environment
Proficiency to multi-task, follow-through and follow-up
Excellent communication skills, written and verbal
Positive customer and quality focus
Possess an upbeat and positive attitude
Organized and detail oriented
Proactive in problem solving
Ability to perform critical thinking and reasoning
Advanced computer skills
Reliable high-speed internet

Benefits

Comp & perks

health insurance (medical, dental, vision)
flexible spending & health savings accounts
life insurance
retirement plan
paid time off
overtime availability
employee referral program

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

underwriting complianceinsurance eligibilitypolicy changesclaim submissionscancellationsbilling clarificationsmulti-taskingproblem solvingcritical thinkingadvanced computer skills

Soft Skills

communication skillscustomer serviceteamworkpositive attitudeorganizational skillsdetail orientedproactiverapport buildingcustomer focusfollow-through

Certifications

P&C insurance licensePersonal Lines insurance license