Internal Technical Project Manager, Senior
Huron
CloudPMP
Technical Project Manager – Amazon Connect CX Solutions
PHIZENIX
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $120,000 - $130,000 per year
Job Level
Mid-LevelSenior
Tech Stack
AWSCloudPMP
About the role
- Lead end-to-end project delivery for Amazon Connect implementations, ensuring on-time and high-quality results.
- Develop and manage detailed project plans, milestones, and resource allocation aligned with delivery standards.
- Serve as the primary technical contact for clients, fostering effective communication between internal teams and stakeholders.
- Conduct regular project reviews, track progress, and proactively manage risks, scope, and budgets.
- Oversee the technical design and configuration of Amazon Connect, including contact flows, queues, routing, and IVR design.
- Coordinate integration with CRM systems, knowledge bases, and enterprise platforms.
- Support AI/ML-driven features using Amazon Lex, Polly, Lambda, and other AWS services.
- Ensure implementations follow AWS best practices in security, reliability, and performance.
- Guide testing and validation through functional, performance, and user acceptance phases.
- Collaborate with Solution Architects to design scalable customer experience solutions using the AWS ecosystem.
- Oversee development of custom integrations, reporting, and analytics using AWS services like Kinesis, QuickSight, and S3.
- Promote best practices for CI/CD pipelines, infrastructure as code, and solution scalability.
- Capture lessons learned, improve delivery frameworks, and stay current on Amazon Connect feature updates.
- Contribute to reusable templates, delivery assets, and implementation methodologies.
- Mentor team members and participate in knowledge-sharing initiatives.
- Support innovation efforts and client presentations to showcase solution capabilities.
Requirements
- Bachelor’s degree in Computer Science, IT, or related discipline.
- 5+ years of experience managing technical projects; 3+ years working with AWS cloud services.
- Hands-on experience in contact center technologies and customer experience solutions.
- Proven record of managing complex, multi-stakeholder technical implementations.
- Excellent communication and stakeholder management skills.
- Project Management certification (PMP, PRINCE2, Scrum Master, etc.) preferred.
- Experience in both Agile and Waterfall methodologies.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Amazon ConnectAWS servicesAI/MLAmazon LexAmazon PollyAmazon LambdaKinesisQuickSightS3CI/CD
Soft skills
communicationstakeholder managementmentoringproject managementrisk managementcollaborationinnovationproblem-solvingleadershipknowledge sharing
Certifications
Bachelor’s degree in Computer ScienceProject Management Professional (PMP)PRINCE2Scrum Master
