Solutions Engineer – AWS Customer Experience, AI
PHIZENIX
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $140,000 - $150,000 per year
Job Level
Mid-LevelSenior
Tech Stack
AWSCloud
About the role
- Design and architect comprehensive customer experience solutions leveraging AWS services, particularly Amazon Connect, with a focus on integrating generative AI capabilities to enhance customer interactions
- Develop proof-of-concepts and prototypes to demonstrate innovative solutions to clients, showcasing the potential of combining cloud technologies with AI
- Lead technical discovery sessions and workshops with clients to understand their unique business challenges and translate them into actionable technical solutions
- Write and review code for critical components of client solutions, ensuring high standards of quality and scalability
- Create detailed technical specifications and architecture documents that align with both client requirements and AWS best practices
- Support continuous value delivery initiatives, including solution design, demonstrations, and implementation for signed customer engagements.
Requirements
- Deep expertise in AWS services, particularly Amazon Connect and related customer experience offerings
- Hands-on experience implementing generative AI solutions in production environments
- Strong software engineering background with practical coding experience
- Proven consulting skills with the ability to communicate complex technical concepts to diverse audiences
- Experience in customer experience (CX) technology implementations
- Track record of successful solution delivery in highly regulated industries such as healthcare, finance, or government
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
AWSAmazon Connectgenerative AIsoftware engineeringcodingsolution designtechnical specificationsarchitecture documentsproof-of-conceptsprototypes
Soft skills
consulting skillscommunicationproblem-solvingclient engagementtechnical discoveryworkshop facilitationquality assurancescalability focusvalue deliverycollaboration