PhillyTech (SaaS Talent)

Technical Success Manager

PhillyTech (SaaS Talent)

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Salary

💰 $80,000 - $100,000 per year

Job Level

Mid-LevelSenior

About the role

  • Own and execute technical platform setup and configuration for clients, including Everflow configuration and Shopify integrations.
  • Manage client onboarding from post-contract through go-live, ensuring accurate tracking and smooth integrations.
  • Lead technical discovery during sales handoff and translate business needs into system configurations.
  • Project manage technical client requests and issues through resolution with speed and clarity.
  • Troubleshoot tracking, integration, and reporting issues using tools such as Chrome DevTools, Postman, and API testing tools.
  • Execute business-driven updates such as commission changes, feature rollouts, and configuration adjustments.
  • Build and maintain SOPs, documentation, and troubleshooting guides for recurring workflows.
  • Serve as the primary technical point of contact for clients, communicating solutions clearly and confidently.
  • Collaborate with engineering and product teams to scope and deliver client-specific needs.
  • Surface recurring technical issues and automation opportunities to improve the platform and client experience.

Requirements

  • 4-7+ years of experience owning technical onboarding, integrations, and execution for customer-facing SaaS platforms, ensuring fast time-to-value and reliable outcomes.
  • Proven experience configuring and managing affiliate or partnership tracking platforms, including Everflow.
  • Strong experience with integrations, especially Shopify, pixels, postbacks, and custom events.
  • Background in technical, client-facing roles with strong project management skills.
  • Ability to translate business requirements into technical workflows and clear documentation.
  • Hands-on troubleshooting experience using tools like Chrome DevTools and API testing tools.
  • Demonstrated ability to operate with urgency, precision, and ownership in a fast-paced environment.
  • Must be able to work in a fast-paced environment with the ability to prioritize, multitask, perform well under pressure, meet deadlines, and wear multiple hats.
  • Excited to work in a startup environment; you have a track record of being adaptable to changing priorities in a fluid, high-growth environment.
Benefits
  • Competitive base salary with performance-based bonus and equity.
  • Fully remote role (North America or Central/South America).
  • High ownership and autonomy in a technical, client-facing role.
  • Opportunity to work on an AI-first SaaS platform used by fast-growing brands.
  • Professional development focused on affiliate marketing, technical expertise, and growth.
  • Collaborative, fast-paced startup environment with real influence.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
technical onboardingintegrationsaffiliate trackingpartnership trackingconfiguration managementtroubleshootingproject managementbusiness requirements translationdocumentationclient-specific needs
Soft skills
communicationurgencyprecisionownershipadaptabilitymultitaskingprioritizationperformance under pressurecollaborationproblem-solving