Customer Experience Agent
Phillips Industries
full-time
Posted on:
Location Type: Hybrid
Location: London • 🇬🇧 United Kingdom
Visit company websiteJob Level
JuniorMid-Level
About the role
- Accurately enter purchase and sales orders
- Prepare shipping documents including customs forms and packing slips
- Track shipments and provide timely updates to clients
- Communicate with French-speaking customers by phone and email
- Follow up on memos, reserves, and customer inquiries
- Provide thoughtful and efficient solutions to any claims or concerns
- Collaborate across departments to ensure smooth operations and client satisfaction
Requirements
- Located in London or Greater London
- At least 2 years of experience in customer service, sales support, or data entry
- Fluency in an additional European language is a plus
- An interest in luxury interiors and high-end design
- Excellent verbal and written communication skills
- Strong Excel and data management skills
- Ability to manage multiple priorities with care and precision
- A collaborative, can-do attitude with strong follow-up habits
- Experience working in a fast-paced, team-oriented environment
- Comfortable with a hybrid work schedule combining office and remote days
Benefits
- Competitive salary
- Company bonus program
- Annual Cost of Living Increase
- Paid days off per calendar year
- Paid holidays
- Detailed onboarding plans that outline 30/60/90 goals and trainings.
- Earn Paid time off for community service - Up to 3 days per year
- Employee Discount on PJ Wallcoverings
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data entrycustomer servicesales supportExceldata management
Soft skills
verbal communicationwritten communicationcollaborationproblem-solvingattention to detailtime managementadaptability